Assistant Support Worker - Aspire Service

THAMES REACH; London Borough of Hackney; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension

Wellbeing support

Job summary

Thames Reach Charity in London is seeking an Assistant Support Worker on a fixed-term basis until 31 March 2027 to support individuals facing homelessness. The role involves welfare checks, resilience-building, and coordinating with landlords and agencies across London to sustain tenancies.

You will assess needs, provide practical resettlement support, and help clients engage with health services, education and employment while applying a trauma-informed, person-centred approach.

Qualifications

• Welfare checks over the phone and in person.
• Signposting to relevant services and housing options.
• Assessing risk and needs of clients referred to the service.
• Providing practical resettlement support for tenancy readiness.
• Supporting engagement with health services, employment, training and education.
• Applying trauma-informed and person-centred approaches.

Responsibilities

• Maintain the Keeping in Touch service with welfare checks.
• Liaise with housing providers and referring agencies to enable independence.
• Assess risk and needs of clients referred to the service.
• Provide practical resettlement support for tenancy and move-on.
• Support engagement with health services, employment, training and education.
• Work within a trauma-informed and person-centred framework.
• Provide flexible and responsive support for rough sleepers.
• Be committed to homelessness sector work and teamwork.

Skills

Welfare checks

Signposting

Risk assessment

Resettlement support

Trauma-informed care

Teamwork

IT systems

Tools

IT systems

Job description

Salary £32,596 per annum

Contract: Fixed term until 31 March 2027

Location: Hackney – with pan London travel

Interview date: 20/11/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as an Assistant Support Worker we will make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for an Assistant Support Worker to join the Aspire Team.

Floating Support services work with people to sustain their housing. We use a strength-based approach to work with people to identify what support they require and how we can address them together or / and in collaboration with others e.g. landlords, Department of Work and pension or mental health services.

We can support people for the duration of their tenancy, or we can provide short term interventions. We can provide resettlement support when a tenancy commences, and we can equip people with the skills to manage their home and goals independently or when they are move on ready and require minimal support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Maintain the Keeping in Touch service, conducting welfare checks over the telephone and in person, offering support and signposting people we support accommodated by the wider Aspire team in private rented housing across London.
• Work together and liaise with the housing provider and referring agencies to ensure people we support can work towards independence in their new homes.
• Assess risk and needs of people referred into the service.
• Provide practical resettlement support for people who may have never held a tenancy before.
• Support and motivate people to engage with support and health services, employment, training and education.
• Work within a trauma-informed and person-centred approach.

You will:

• Provide a flexible and responsive support to people with rough sleeping histories.
• Have a commitment to working within the homelessness sector to support people to lead fulfilling lives.
• Work effectively as part of a team to achieve shared goals.
• Follow instructions, manage and mitigate risk.
• Use IT systems to communicate and record your work.
• Be able to manage conflicting priorities and deadlines, including administrative tasks, and have confidence in working autonomously within the community.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.