Lead Worker - Resettlement Support Team

THAMES REACH; City of Westminster; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

29 days holiday + 8 public holidays (p

Pension contribution 6.5%

Career progression and supervision

Wellbeing support (24/7 EAP)

Life assurance 4x salary

Cycle to work / season ticket loans

Job summary

Thames Reach is seeking a Lead Worker to join the Resettlement Support Team in Westminster and across London. You will assess clients and develop move-on plans to secure suitable, independent accommodation, while coordinating with partner agencies to maximise move-on outcomes.

You will also link clients to post-resettlement support, represent the team in meetings, and ensure timely recording and reporting. The role requires strong organisation and IT skills, plus experience with vulnerable

Qualifications

• Experience working with vulnerable adults and helping them engage with services.
• Excellent organisation and time-management skills with the ability to handle many cases and tasks promptly.
• Ability to form strong working relationships with partner agencies, including challenging them when required.
• Strong IT skills with the ability to use Outlook, online recording systems, Excel and Word, using a tablet and a smartphone.

Responsibilities

• Take the lead on assessing clients and devising sustainable move-on plans for housing.
• Build and sustain positive professional relationships with participating partners.
• Link clients to post-resettlement support to help sustain tenancies.
• Represent the team at multi-agency meetings.
• Accurately record all work within given timeframes.
• Lead data collection and reporting within the team.

Skills

Time management

Strong IT skills

Outlook

Excel

Vulnerable adults experience

Relationship building

Tools

Outlook

Excel

Word

Tablet/Smartphone usage

Job description

Salary £38,996 per annum

Contract: 3 posts fixed term until 31/07/27 and 4 posts fixed term for 12 months

Location: Westminster and pan-London

Interview date: 20/11/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Lead Worker to join the Resettlement Support Team.

Thames Reach Resettlement Support Teams operate across multiple London boroughs to support people to move on from hostel accommodation. The teams work flexibly to assess clients, create tailored move-on plans, and deliver these in partnership with other agencies, with a focus on both increasing and diversifying move-on outcomes.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Take the lead on assessing clients as well as devising and implementing sustainable move on plans to support people into more independent/ appropriate accommodation
• Take the lead on building and sustaining positive professional relationships with participating partners
• Link clients into post resettlement support to help ensure tenancies are sustained
• Take the lead and represent the team at multi-agency meetings
• Accurately record all work completed within given timeframes
• Take the lead within the team to contribute to data collection and reporting

You will have:

• A strong commitment to providing a high standard of service to both our clients, funders and partners
• Experience working vulnerable adults and supporting them to access and maintain engagement with services
• Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to coordinate a high number of cases and complete tasks promptly and efficiently
• The ability to form strong working relationships with partner agencies, including being able to challenge them when required
• Strong IT skills with the ability to use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.