Support Worker (Nights) - Multiple Complex Needs

Oasis Charitable Trust; Gateshead; On-site; GBP 25,061 - 30,630; Full time

Benefits offered by this job

Supportive working environment

Opportunities for professional development

Job summary

A prominent charity organization in Gateshead is seeking a Support Worker to provide vital overnight support to individuals experiencing homelessness. The ideal candidate will demonstrate an understanding of mental health complexities and possess strong interpersonal skills. This full-time role includes managing safety and support within a trauma-informed environment, recognizing the vital importance of person-led support.

Qualifications

• Understanding of complexities related to homelessness.
• Commitment to providing trauma-informed support.
• Ability to manage safety of residents working overnight.

Responsibilities

• Provide holistic support to individuals experiencing homelessness.
• Manage the safety and security of the accommodation overnight.
• Work effectively with individuals with complex needs.

Skills

Excellent interpersonal skills

Ability to work under pressure

Lone working proficiency

De-escalation skills

Job description

Support Worker ( nights ) – Gateshead Supporte d Housin g and Emergency Accommodation Service

Gateshead

Starting Salary: £27,846 per annum (42 hours) per annum, plus anti-social allowance £737.84 per annum (42 hours),

Hours:Full time, working an average of 42 hours per week over an 8 week rolling rota period; to be worked in a pattern of 12-hour shifts Mon-Sun. Anti-social working; evenings, weekends and bank holidays.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to apply anyway. You might just be the perfect person for this role.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to people on their journey out of homelessness? Do you have perseverance, and a commitment to never give up hope in people?

Our Supported Housing and Emergency Accommodation Service is funded to provide support to those with multiple and complex needs who are experiencing, or at risk of experiencing homelessness, located in close proximity within Gateshead:

• Two supported housing sites; one 8 bed, one 6 bed, both staffed 24 hours.
• Six self-contained properties forming the emergency accommodation element of the service.

Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness.

To join us you will need to demonstrate an understanding of the complexity of needs related to homelessness, especially mental ill-health, alcohol and substance misuse and offending. You will be able to lone work effectively, working calmly under pressure, with excellent inter-personal skills, including de-escalation and the ability to effectively and professionally communicate. You will be able to use your initiative, and work flexibly in a demanding environment, and be able to manage the safety, security and support of people living in the service overnight.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.

Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.

Closing date for applications is Wednesday 10th September 2025