Support Worker Mental Health

JR United Kingdom; Croydon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company seeks a Support Worker to empower individuals in Croydon's Complex Needs Service. This role involves monitoring health and wellbeing, supporting service users towards independence, and collaborating with a vibrant team. Ideal candidates should possess mental health experience and a flexible approach to work.

Qualifications

• Experience working with individuals facing mental health challenges.
• Ability to process detailed information and ensure confidentiality.
• Prepared to work in a high-pressure environment.

Responsibilities

• Empowering service users to manage their health and wellbeing.
• Monitoring mental health and facilitating engagement with external professionals.
• Contributing to service delivery and maintaining property upkeep.

Skills

Mental health awareness

Decision making

Communication

Non-judgmental approach

Flexibility

Job description

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At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Croydon

Sounds great, what will I be doing?

This position involves empowering a caseload of service users to manage their health, wellbeing, and independence through flexible, person-centred support. Working as part of a team on a rota covering 8am–10pm, seven days a week, you will monitor mental health, housing stability, and living conditions, while facilitating engagement with external professionals such as social workers, mental health teams, and housing providers. The role includes co-producing group activities and support networks, encouraging community engagement, and fostering independent living skills. You will assist in timely referrals, assessments, tenancy support, and move-on planning, ensuring that service users can progress confidently toward independence. Additionally, you will contribute to service delivery through record keeping, administration, property upkeep, and supporting the health, safety, and smooth operation of the service.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tickallthe boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

To succeed in this role, candidates should bring experience working with individuals facing mental health and/or dual diagnosis challenges, either in a paid or voluntary capacity. They must demonstrate the ability to learn quickly, process and record detailed information accurately, and share it appropriately within confidentiality guidelines. Strong decision-making skills, a calm and non-judgmental approach, and the ability to manage challenging behaviours and de-escalate tense situations are essential. A solution-focused mindset, optimism about clients' potential for change, and a collaborative, anti-discriminatory approach are key qualities. Candidates should also be prepared to work in a dynamic, sometimes high-pressure environment, with a flexible attitude toward working early, late, and occasional weekend shifts. A solid understanding of safeguarding practices and how to respond to related concerns is also required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.