Mental Health Support Worker - London

NFP People Limited; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

NFP People Limited seeks a dedicated Mental Health Support Worker for a permanent, full-time position in London. The role involves supporting young individuals with mental health challenges in a specialized accommodation setting. The appointed candidate will manage a caseload and work alongside various agencies to enhance client wellbeing while promoting independence and resilience.

Benefits

26 days annual leave rising to 30 after five years

Flexible working model for suitable roles

Comprehensive training package tailored to your needs

Auto-enrolment to pension scheme with employer contribution

Employee Assistance Programme with 24/7 GP access

Qualifications

• Experience managing a service focused on young people with complex mental health needs is essential.
• Commitment to working in an assets-based way is required.

Responsibilities

• Ensure safety and wellbeing of clients, implementing safeguarding procedures.
• Develop personalized support plans and engage clients effectively.
• Collaborate with external agencies to support client wellbeing.

Skills

Active Listening

Empathy and Compassion

Communication skills

Education

Qualification in psychology, counselling, social work, or mental health

Job description

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Client:

NFP People Limited

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

29f2f1f93d19

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

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Mental Health Support Worker

We are looking for an experienced Support Worker to join an innovative specialist-supported accommodation service for young people with mental health and complex needs.

Position: Homeless Support Worker

Contract : Permanent

Hours: Full-time ( hours per week) working on a 7 day a week rota, including waking nights and Bank holidays

Salary: £27,636 Inc LW + pension and other benefits

Closing Date: – 1st September - We are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.

About the Role

As a Mental Health Support Worker, your work will be underpinned by the Depaul Endeavour model of assets-based, psychologically informed delivery, the aim of which is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self-determining in their lives.

Working under the direction, guidance and support of your line manager you will be responsible for a small caseload of complex needs clients, as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in a positive and successful move-on.

Key responsibilities include:

• Always ensure the safety and wellbeing of clients in the service, including using safeguarding and emergency alert procedures as applicable.
• Build positive relationships with all young people in the service to provide effective support
• Be responsible for a small caseload of clients for whom you will be the named key worker, and flexibly and creatively engage your clients, giving them personalized support
• Proactively develop and implement SMART outcomes-based support plans for your key clients.
• Lead on risk and needs assessment for your key clients and contribute to ongoing needs and risk assessment of other clients in the service.
• Deliver one-to-one and group support opportunities to increase positive coping strategies and resilience in the clients we work with.
• Proactively work in partnership with multiple agencies including statutory teams, mental health teams, and housing to support the well-being of Depaul clients following data protection and information sharing protocols.

About You

You will have experience in managing a service in a support setting with a focus on continuous improvement in working with young people with complex mental health needs.

You will need to have the following skills and experience:

• A relevant qualification, for example in psychology, counselling, social work, mental health, and/or significant experience of working with young people with complex needs.
• An understanding and commitment to working in an assets-based way.
• Experience in dealing with complex and difficult situations with people.
• Ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis and a non-judgmental approach to working with people with complex needs.
• Active Listening: Ability to listen attentively to the needs and concerns of clients and provide appropriate support and guidance.
• Empathy and Compassion: Ability to understand and connect with the challenges faced by youth experiencing homelessness and mental distress and provide emotional support.
• Personal and professional integrity and an understanding of professional boundaries and the ability to maintain boundaries.
• Experience in collaborating within teams and with external partners.
• Communication skills - excellent written and verbal communication skills.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years of service.
• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
• Death in service (4x Base salary)
• Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Mental Health Support Worker, Support Worker, Homeless Recovery Worker, Peer Support, Resettlement Worker, Homelessness, Homeless Project, Counseller, Mental Health #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.