Support Worker - Homelessness

TN United Kingdom; Woking; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity awaits as a Support Worker in a 24/7 accommodation service, dedicated to empowering individuals experiencing homelessness. This role is perfect for compassionate and proactive individuals who can create a safe and welcoming environment for residents. You'll engage in meaningful activities, conduct assessments, and provide tailored support to help clients on their journey to stable housing. With comprehensive training offered, this is your chance to make a significant difference in vulnerable lives every day. Join a supportive team committed to inclusion and empowerment, and turn your natural support skills into a rewarding career.

Benefits

Full training provided

Supportive team environment

Opportunity to impact lives

Qualifications

• Genuine passion for helping others; professional experience is welcome but not essential.
• Ability to communicate effectively and maintain detailed records.

Responsibilities

• Act as a keyworker for a caseload of clients, offering tailored support each week.
• Provide effective signposting to services such as mental health and financial guidance.

Skills

Effective Communication

Emotional Resilience

Microsoft Office

Empathy

Crisis Management

Education

No formal education required

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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An exciting new career opportunity has arisen for an accomplished, organised and highly professional Support Worker - Empowering People Experiencing Homelessness

Are you someone who others naturally turn to for advice or support? Have you ever signposted a friend, family member, or colleague to the help they needed? Turn that instinct into a rewarding career as a Support Worker in our 24/7 direct access accommodation service.

We are looking for compassionate, proactive individuals to join our frontline team supporting adults experiencing homelessness. You'll play a vital role in creating a welcoming, safe environment where residents can begin their journey toward stable housing and improved wellbeing.

Key Responsibilities:

• Act as a keyworker for a caseload of clients, offering at least 4 hours of tailored support each week.
• Provide effective signposting to services such as mental health, substance misuse, and financial guidance.
• Complete needs and risk assessments, develop personalised support plans, and conduct bi-weekly reviews.
• Facilitate and lead workshops, engage clients in meaningful activities, and promote community living.
• Perform welfare checks, maintain clean and functional accommodation, and mediate client disputes.
• Support rough sleeper outreach and respond to street link alerts.
• Working hours 8:00 - 4:00 and 10:00 - 6:00, alternate weeks.
• Take part in an on-call rota to cover a Saturday and Sunday approximately once every four weeks.

What We're Looking For:

• A genuine passion for helping others-professional experience is welcome but not essential.
• Ability to communicate effectively and maintain detailed records.
• Confidence using Microsoft Office (Word, Excel, Outlook).
• Emotional resilience, empathy, and a calm approach in crisis situations.
• Willingness to learn through our comprehensive training programme.
• Driving licence and vehicle.

Whether you've supported someone through addiction recovery, helped navigate housing options, or simply have a knack for guiding people to the right support. This role is your chance to make a difference.

What's on Offer:

• Full training-no prior experience necessary.
• A supportive team environment committed to inclusion and empowerment.
• The opportunity to positively impact vulnerable lives every day.

Ready to use your natural support skills in a professional setting? Apply now to become a Support Worker and help shape a better future for those in need.