Support Worker

Forward Trust; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Wellbeing Days

Job summary

The Forward Trust is seeking a compassionate Support Worker for Clouds House, a residential recovery service. You will provide practical and therapeutic support to clients, helping maintain a safe, structured environment and promote engagement with the recovery programme.

Reporting to the Support Worker Team Leader, you will support safeguarding, recording, medication administration per policy, and work with a multidisciplinary team to deliver trauma-informed, client-centered care across shifts.

Qualifications

• Experience in health and social care or residential settings.
• Understanding safeguarding and adult wellbeing.
• Commitment to recovery-focused, trauma-informed practice.

Responsibilities

• Provide compassionate, recovery-focused support.
• Promote safety, structure and communal living.
• Encourage engagement with treatment programme.
• Maintain professional boundaries and effective communication.
• Support safeguarding, risk management and reporting concerns.
• Undertake medication administration per policy and training.
• Maintain records and use electronic medication administration (eMAR).
• Promote health, safety and infection control.
• Collaborate with colleagues to ensure a consistent, trauma-informed approach.

Skills

Health and social care

Safeguarding principles

Trauma-informed practice

Communication skills

Record-keeping

Team collaboration

Education

Care Certificate (desirable)

Tools

eMAR

Job description

We are looking for a compassionate, reliable and motivated Support Worker to join our team at Clouds House, helping to create and maintain a safe, structured and recovery-focused residential environment.

This is a rewarding, hands-on role where you will play an important part in supporting individuals throughout their treatment and recovery journey. You will help ensure that the residential environment remains safe, stable and therapeutic, enabling clients to engage fully with their recovery programme.

Working closely with the wider team and reporting to the Support Worker Team Leader, you will provide both practical and therapeutic support, encouraging positive engagement, promoting independence and reinforcing the principles of our 12-Step recovery model and trauma-informed approach.

Your responsibilities will include:

• Providing consistent, compassionate and recovery-focused support to clients throughout their residential treatment journey.
• Maintaining a visible and supportive presence across the residential setting, helping to promote safety, structure and positive communal living.
• Encouraging client engagement with the treatment programme and reinforcing the values and principles of the 12-Step model.
• Maintaining appropriate professional boundaries and demonstrating emotional resilience and effective communication.
• Supporting safeguarding, risk management and the identification and reporting of concerns.
• Undertaking medication administration responsibilities in line with organisational policies, procedures and training requirements.
• Maintaining accurate records and documentation, including the use of electronic medication administration systems (eMAR).
• Promoting high standards of health and safety, cleanliness and infection prevention and control.
• Working collaboratively with colleagues to ensure a consistent, trauma-informed and therapeutic approach across all shifts.

This is an opportunity to be part of a dedicated team where your contribution genuinely matters and where every day offers the chance to make a positive difference.

About You

You will be a caring, approachable and dependable individual who is passionate about supporting people to achieve lasting recovery and positive change.

You will understand the importance of creating a safe, respectful and supportive environment, while recognising the need for consistency, structure and clear professional boundaries when working with individuals who may have experienced trauma, addiction and complex life challenges.

We are looking for someone who:

• Has experience working in health and social care, recovery services or residential support settings.
• Has an understanding of safeguarding principles and the importance of promoting the safety and wellbeing of vulnerable adults.
• Demonstrates a genuine commitment to recovery-focused and trauma-informed practice.
• Has strong verbal and written communication skills, with the ability to build positive and professional relationships.
• Can remain calm, emotionally regulated and professional when managing challenging situations.
• Is confident working independently and as part of a wider multidisciplinary team.
• Understands the importance of accurate record-keeping, accountability and following policies and procedures.
• Is flexible, reliable and willing to undertake the training required to fulfil the responsibilities of the role.

A Care Certificate is desirable, or you should be willing to work towards completing one. You should also be willing to undertake training in electronic medication administration (eMAR) and Immediate Life Support (ILS), if not already qualified.

Most importantly, you will bring compassion, resilience and a genuine belief that people can change.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around years). This is assessed on a case‑base s…

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.