Recovery Online Counsellor (Qualified)

Forward Trust; United Kingdom; A distancia; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

25 days annual leave

Descripción de la vacante

Forward Trust is seeking a Recovery Online Counsellor to join the National Recovery Online Programme. This home-based role supports adults with addictions through a structured online programme, including assessments, care planning, risk management and group facilitation.

You will work with the Senior Recovery Online Counsellor, deliver one-to-one and group interventions, maintain records and collaborate with partners to enhance service delivery across the UK.

Formación

• A Level 4 Counselling qualification or above (essential).
• A Diploma in Health and Social Care, or equivalent (desirable).
• Experience conducting assessments and developing care plans.
• Experience delivering psychosocial interventions within structured programmes.
• Experience facilitating groups and one-to-one interventions.

Responsabilidades

• Managing a caseload of service users and developing recovery-focused care plans.
• Completing risk assessments and implementing risk management plans.
• Delivering structured psychosocial interventions via one-to-one sessions and group work.
• Facilitating online recovery groups and supporting engagement in recovery.
• Maintaining confidential clinical records and ensuring alignment with care plans.
• Building therapeutic relationships with professional boundaries.
• Collaborating with colleagues and external agencies to support recovery pathways.
• Supporting programme development and delivery of online services.

Conocimientos

Assessments

Risk assessment

Psychosocial interventions

Group facilitation

Caseload management

12-step approach

Verbal & written comms

Digital literacy

Educación

Level 4 Counselling qualification

Diploma in Health and Social Care

Herramientas

MS Office

Video conferencing

CIM systems

Descripción del empleo

Location: Home-based (UK-wide) with travel for training and business needs as required.
Service: National Recovery Online Programme
Base: Clouds House
Working pattern: Full-time / 35 hours per week - flexibility required, including occasional evening and weekend work.

About the role

Are you passionate about supporting people to make positive, lasting changes in their lives?

We are looking for a motivated and compassionate Recovery Online Counsellor to join The Forward Trust's National Recovery Online Programme Team, connected to Clouds House.

Recovery Online is a national service supporting adults aged 18 and over who are experiencing drug, alcohol or behavioural addictions. We provide an integrated programme of interventions designed to meet the holistic needs of individuals and support them on their recovery journey.

You will deliver The Forward Trust's Online Programme, which is based on the 12-Step Approach and delivered entirely online. You will play an important role in helping service users develop the skills, confidence and support networks needed to achieve sustainable recovery.

Working closely with the Senior Recovery Online Counsellor and Regional Service Manager, you will deliver a structured treatment programme, including assessments, care planning, risk management and therapeutic group facilitation. You may also be asked to support the delivery of other connected online programmes.

Your responsibilities will include:

• Managing a caseload of service users, undertaking comprehensive assessments and developing individualised, recovery-focused care plans.
• Completing risk assessments, identifying safeguarding concerns and implementing appropriate risk management plans.
• Delivering structured psychosocial interventions through one-to-one sessions and therapeutic group work.
• Facilitating online recovery groups and supporting individuals to engage positively with their recovery journey.
• Maintaining accurate, timely and confidential clinical records and ensuring all interventions are delivered in line with agreed care plans and organisational procedures.
• Building effective therapeutic relationships while maintaining appropriate professional boundaries.
• Working collaboratively with internal colleagues and external agencies to support positive recovery pathways.
• Contributing to the promotion and development of the service through webinars, networking, stakeholder engagement and partnership development.
• Supporting the ongoing development and effective delivery of the National Recovery Online Programme.

Remote working and travel expectations

This is a predominantly home-based, remote-working role, offering the opportunity to deliver recovery support to individuals across the UK without the requirement to work from a fixed office location on a daily basis.

However, applicants should be aware that remote working does not mean the role is entirely location-independent. There will be an expectation to travel occasionally to attend mandatory training, team meetings, organisational events and other business-related activities. You may also be required, with reasonable notice, to travel to other projects or locations to support service delivery and ensure continuity of care.

Please note that travel and associated costs for attending training will not be reimbursed by The Forward Trust. Candidates should take this into consideration when deciding whether to apply.

Some flexibility is also required to meet the needs of the service, which offers evening and weekend provision for individuals who are unable to attend daytime sessions.

About you

We are looking for someone who is compassionate, approachable and committed to supporting people affected by addiction to achieve meaningful and lasting recovery.

You will have experience delivering structured treatment interventions and be confident working with individuals who may have complex needs, including substance misuse, behavioural addictions and mental health challenges.

You will bring a sound understanding of recovery-focused practice and the ability to build positive, professional therapeutic relationships. You will be comfortable facilitating both individual and group interventions online, engaging service users and motivating them to make positive changes.

To be successful in this role, you will have:

Qualifications

• A Level 4 Counselling qualification or above (essential).
• A Diploma in Health and Social Care, or equivalent (desirable).

Knowledge, skills and experience

• Experience conducting comprehensive assessments and developing recovery-focused care plans.
• Experience undertaking risk assessments and implementing appropriate risk management plans.
• Experience delivering psychosocial interventions within structured treatment programmes, with an understanding of how these support positive recovery outcomes.
• Experience facilitating therapeutic groups and delivering one-to-one interventions.
• Experience working with individuals affected by substance misuse, addiction, mental health needs or complex presentations.
• Experience managing a caseload, maintaining accurate records and delivering interventions in line with agreed care plans.
• An understanding of the 12-Step Approach and its application within recovery-focused services.
• Excellent verbal and written communication skills, with the ability to engage, motivate and support individuals in both individual and group settings.
• The ability to build and maintain effective therapeutic relationships while maintaining appropriate professional boundaries.
• Good negotiation, influencing and problem-solving skills, with the ability to identify key issues and respond effectively.
• A good understanding of equality, diversity and inclusion, with sensitivity to the different experiences and needs of the people we support.
• Confidence using Microsoft Office, video conferencing platforms and digital systems, with the ability to support service users who may need help developing their digital skills.
• Experience using client information management systems.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Support for Families - We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here .

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.