Support Worker

The Forward Trust; Salisbury; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Forward Trust is seeking a dedicated Support Worker at Clouds House. You will provide compassionate, recovery-focused support in a safe, structured residential environment, working with the team to help clients on their treatment journey.

You will maintain boundaries, support safeguarding, and assist with medication administration. The role requires clear communication, resilience and the ability to work both independently and with a multidisciplinary team.

Qualifications

• Experience in health and social care or residential support.
• understanding safeguarding principles and promoting safety for vulnerable adults.
• commitment to recovery-focused and trauma-informed practice.
• strong verbal and written communication skills.
• ability to stay calm and professional in challenging situations.
• willingness to undertake training (Care Certificate / eMAR / ILS).

Responsibilities

• Provide compassionate, recovery-focused support to clients throughout treatment and recovery.
• Maintain a visible, supportive presence to promote safety, structure and communal living.
• Encourage engagement with the treatment programme and reinforce 12-Step principles.
• Maintain professional boundaries and demonstrate resilience and communication.
• Support safeguarding, risk management and reporting concerns.
• Assist with medication administration in line with policies.
• Maintain accurate records and use eMAR for documentation.
• Promote health, safety, cleanliness and infection control.
• Collaborate with colleagues to deliver trauma-informed care across shifts.

Skills

Compassionate care

Communication skills

Calm under pressure

Independence & teamwork

Education

Care Certificate (desirable)

Tools

eMAR training

Job description

Support Worker

Location: Clouds House

Salary: £28,479 per annum

About the Role

We are looking for a compassionate, reliable and motivated Support Worker to join our team at Clouds House, helping to create and maintain a safe, structured and recovery-focused residential environment.

This is a rewarding, hands‑on role where you will play an important part in supporting individuals throughout their treatment and recovery journey. You will help ensure that the residential environment remains safe, stable and therapeutic, enabling clients to engage fully with their recovery programme.

Working closely with the wider team and reporting to the Support Worker Team Leader, you will provide both practical and therapeutic support, encouraging positive engagement, promoting independence and reinforcing the principles of our 12-Step recovery model and trauma‑informed approach.

Your responsibilities will include:

• Providing consistent, compassionate and recovery-focused support to clients throughout their residential treatment journey.
• Maintaining a visible and supportive presence across the residential setting, helping to promote safety, structure and positive communal living.
• Encouraging client engagement with the treatment programme and reinforcing the values and principles of the 12-Step model.
• Maintaining appropriate professional boundaries and demonstrating emotional resilience and effective communication.
• Supporting safeguarding, risk management and the identification and reporting of concerns.
• Undertaking medication administration responsibilities in line with organisational policies, procedures and training requirements.
• Maintaining accurate records and documentation, including the use of electronic medication administration systems (eMAR).
• Promoting high standards of health and safety, cleanliness and infection prevention and control.
• Working collaboratively with colleagues to ensure a consistent, trauma‑informed and therapeutic approach across all shifts.

This is an opportunity to be part of a dedicated team where your contribution genuinely matters and where every day offers the chance to make a positive difference.

About You

You will be a caring, approachable and dependable individual who is passionate about supporting people to achieve lasting recovery and positive change.

You will understand the importance of creating a safe, respectful and supportive environment, while recognising the need for consistency, structure and clear professional boundaries when working with individuals who may have experienced trauma, addiction and complex life challenges.

We are looking for someone who:

• Has experience working in health and social care, recovery services or residential support settings.
• Has an understanding of safeguarding principles and the importance of promoting the safety and wellbeing of vulnerable adults.
• Demonstrates a genuine commitment to recovery-focused and trauma‑informed practice.
• Has strong verbal and written communication skills, with the ability to build positive and professional relationships.
• Can remain calm, emotionally regulated and professional when managing challenging situations.
• Is confident working independently and as part of a wider multidisciplinary team.
• Understands the importance of accurate record‑keeping, accountability and following policies and procedures.
• Is flexible, reliable and willing to undertake the training required to fulfil the responsibilities of the role.

A Care Certificate is desirable, or you should be willing to work towards completing one. You should also be willing to undertake training in electronic medication administration (eMAR) and Immediate Life Support (ILS), if not already qualified.

Most importantly, you will bring compassion, resilience and a genuine belief that people can change.

If you are passionate about helping people rebuild their lives and want to be part of a supportive team delivering life‑changing residential treatment, we would love to hear from you.

Join The Forward Trust and help people move forward into a brighter future.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.