Support Worker

British Red Cross; Swansea; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a compassionate Support Worker to join their Health and Local Crisis Response service. This role offers a unique opportunity to make a tangible difference in the lives of individuals facing challenges due to age, illness, or vulnerability. You will provide essential support, enabling service users to enjoy healthier, more fulfilling lives. With extensive career progression opportunities and a supportive team environment, this position is perfect for those looking to start a rewarding career in the health and social sector. Join a dedicated team committed to making a positive impact in the community.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working hours

Access to Blue Light Discount Card

Wellbeing support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Passionate and enthusiastic individual with great people skills.
• Ability to provide emotional support and guidance.

Responsibilities

• Provide practical and emotional support to service users.
• Respond to referrals from health professionals.
• Assess service users’ needs and follow support plans.

Skills

People Skills

Knowledge of NHS Services

Flexibility

Professionalism

Education

No formal qualifications required

Job description

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This range is provided by British Red Cross. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Support Worker

Salary: £22,932 per annum

Contract: Fixed term contract (to end of March 2026)

Driving Requirement: Full driving licence and access to vehicle

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Tenancy Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.

Our tenancy service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Independent Living be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.

A day in the life of a Support Worker will involve:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users.
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
• Responding to referrals from Clinicians and Community Health Professionals and Social Work teams.
• Assess service users’ needs, complete and follow a support plan for the individual.
• Supporting service users in the weeks after hospital discharge or to prevent readmission.

To be a successful Support Worker, you’ll need:

• Have a good knowledge of services provided by the NHS and Social Care.
• Be able to make things great. You know how to improve service quality for the benefit of users.
• Be professional. You can deal with queries in a diplomatic and confidential manner.
• Love being flexible. Working hours out with the norm suits you.

There is no personal care or administration of medication for this role.

The closing date for applications is 23.59 on Tuesday the 13th of May 2025.

Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Non-profit Organizations

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