Support Worker

Nottingham Community Housing Association; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated Support Workers to join their compassionate team at a serene care home. This role offers the chance to make a meaningful impact on the lives of elderly residents, providing essential support for their independence and well-being. Ideal candidates will possess strong hospitality and customer service skills, along with a commitment to enhancing the quality of life for individuals. With a focus on person-centred care, you will help create a nurturing environment where residents can thrive. Join a supportive team and contribute to a mission that values human rights and individual choice.

Qualifications

• Experience in hospitality and customer service is essential.
• Previous care experience is highly desirable.

Responsibilities

• Provide practical and emotional support to residents.
• Assist residents with personal hygiene and community engagement.

Skills

hospitality

customer service

communication

attention to detail

resilience

Education

Previous experience in a care role

Job description

Do you have experience in hospitality and customer service? Would you like to make a real difference in the community away from the noises of the city, surrounded by a bed of greenery?

If so, Sherwood House could be the right place for you. We have a fantastic opportunity for Support Workers to join our dedicated team, and we would like to show you in this video why Sherwood House is a great place to work.

We have 2 Permanent positions and 1 Fixed Term position available (expected to end September 2025).

Please note that we are not currently offering visa sponsorships.

The Service

Sherwood House is a registered care home which runs 24 hours a day, 365 days a year. We provide person-centred care and support to 19 elderly residents who have chosen this home as their place to retire and live happily ever after. Like them, you will also feel a change of pace thanks to the home’s scenery, as it is situated in the small village of Linby who won Nottinghamshire's "best kept village" award in 2013.

The Role

As a Support Worker at Sherwood House, your role will involve offering practical and emotional support to our residents. You will support them to live as independently as possible whilst allowing the residents to guide their support needs. As Sherwood House has a Chef and an Activity Coordinator in the team, the focus of your role will be supporting residents to maintain their personal hygiene (which includes providing personal care), supporting them to spend time in their community, and providing companionship.

Due to the needs of the residents, there may be elements of moving & handling and risk management involved in the role; as such, you will need to be willing and able to undertake these duties. Take a look at the Role Profile at the bottom of the page to find out more!

What we are looking for

Our ideal candidate has experience in the hospitality sector and great customer service skills. Previous experience in a care role is highly desirable. We are looking for a calm,friendly, andresilientcandidate who is willing to go the extra mile for our service users and has a good understanding of age-related health needs. Communication and attention to detail should be at the forefront of the support you offer. We would love to hear from you if you are enthusiastic about protecting the human rights of individuals and are committed to supporting individuals to have a good quality of choice and decision making about their lives, as it is our mission to assist residents to have a meaningful life.

We provide full training and will ensure that you are well equipped and confident to hit the ground running. In order to be successful in your application and your role, your personal values should align with NCHA’s CLEAR values .

Working Hours

All successful candidates will be required to work on a rota basis over a 24-hour period including weekends and bank holidays; a bonus is paid for waking nights. Shift Patterns include: 07:30-14:30, 14:00-21:00, and 20:45-07:45.

Travelling to Sherwood House

Due to its location, candidates who can drive are highly desirable, as public transport involves a 20-minute walk to the care home from The National School in Hucknall, which is the furthest the threes buses (Trent Barton) can take you to in your journey to us. The home is a 7-minute drive from the High Street in Hucknall.

Application Tips:

1. You will need to attach a CV in order to apply for this role.
2. All correspondence will be via your registered email address.
3. For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!

We look forward to receiving your application!

Interviews will be done on an ongoing basis; we reserve the right to close this vacancy early if enough interest is received.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Readour story to find out more about us.