Support Worker

Riverside Group; Romford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Riverside Group in Romford is seeking a Support Worker to join one of our supported services. You will help customers access employability coaching, manage money, sign up for benefits, and progress toward a more permanent home, while keeping clear records.

The role requires resilience, empathy and a willingness to work a rota pattern, including weekends and bank holidays, at 30 hours per week for a permanent contract in The Boundaries and Lucas Court, Romford.

Qualifications

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• Team player with a caring and empathetic nature, resilient and can-do attitude
• Understanding of supporting vulnerable people, including lived experience of homelessness or addiction
• Ability to work flexible hours, including lone working

Responsibilities

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders
• Organising and carrying out regular planned reviews of support and risk plans
• Engaging customers to meet agreed outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education and training
• Signposting customers to external support services
• Supporting customers to be tenancy ready and financially independent
• Supporting and monitoring healthcare needs and contact with professionals
• Empowering customers to move toward self-management of their medication
• Leading on support initiatives

Job description

Job Title: Support Worker

Contract Type: Permanent

Salary: £29,713.46 per annum, pro rata

Working Hours: 30 hours per week

Working Pattern: Rota Basis, 5 days out of 7 including weekends and bank holidays

Location: The Boundaries and Lucas Court, Romford

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays (pro rata)
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be 'tenancy ready' to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following the medication procedure.
• Leading on support initiative