Support Worker

Brook Street Social Care; North Shields; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking compassionate Support Workers to help empower young individuals with profound deafness and learning disabilities. In this rewarding role, you will provide personalized support, enabling them to lead fulfilling lives through practical assistance and community engagement. You will utilize communication tools like British Sign Language and assistive devices to facilitate their independence. Join a dedicated team that values empathy and flexibility, and enjoy a supportive work environment with ongoing training and professional development opportunities.

Benefits

20 days annual leave plus bank holidays

Contributory Pension Scheme

Induction and ongoing specialist training

Employee Assistance Programme

Cycle to Work Scheme

Access to rewards scheme

Occupational health services

Physio services

Counselling services

Qualifications

• Experience supporting individuals with learning disabilities and complex communication needs.
• BSL skills preferred or willingness to learn.

Responsibilities

• Provide 1:1 and 2:1 support within a supported living environment.
• Assist with personal care, medication administration, and health appointments.

Skills

British Sign Language (BSL)

Communication Assistance

Personal Care

Empathy

Flexibility

Tools

VOCA devices

Symbol Boards

Visual Aids

Job description

Job Title: Support Worker - Complex Communication Needs

Location: Newcastle Upon Tyne

Salary: 14.54 per hour, rising to 15.01 per hour

Hours:

• Full-time: 37 hours per week - three 12-hour shifts (e.g. 8am-8pm, 9am-9pm, or 10am-10pm)

• Part-time: Minimum of 21 hours per week
  
  Rota: Shifts include 2 weekends per month; rota is set 2-3 months in advance
  Contract Type: Permanent

About the Role:

We are looking for compassionate, committed Support Workers to join a person-centred team supporting two young men (aged 23) with profound deafness, non-verbal communication, and learning disabilities. Both are moving into a new independent supported living provision this summer after finishing college.

As a Support Worker, you'll enable and empower them to lead fulfilling lives through practical and emotional support, communication assistance, and community engagement.

Key Responsibilities:

• Provide 1:1 and 2:1 support within a supported living environment

• Communicate using British Sign Language (BSL), VOCA devices, symbol boards, and visual aids

• Assist with personal care, medication administration, and health appointments

• Support independent living skills (cooking, cleaning, managing daily routines)

• Encourage social participation and community inclusion, including trips to:

  • Swimming, trampolining, coffee shops, comic conventions, gaming, and deaf club

• Promote confidence, autonomy, and a sense of belonging

• Maintain detailed records and contribute to care planning

About You:

• Experience supporting individuals with learning disabilities and/or complex communication needs

• BSL skills preferred (or willingness to learn through training provided)

• Ability to build trusting, respectful relationships

• Confident using assistive communication tools or eager to learn

• Positive, patient, and empathetic approach

• Flexible and reliable, with ability to work shifts including weekends

Benefits and Enhancements:

• 20 days annual leave, plus bank holidays (pro-rated for part-time roles)

• Contributory Pension Scheme (contributions matched up to 5%)

• Induction and ongoing specialist training (including BSL if needed)

• Employee Assistance Programme (EAP)

• Cycle to Work Scheme

• Access to a rewards scheme offering discounts on shopping and leisure

• Occupational health, physio, and counselling services for wellbeing