Advocacy Support Worker

Connected Voice; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established charity is seeking an Advocacy and Well-Being Support Worker to join its Pathways project. This role is crucial in assisting individuals facing food insecurity and financial hardship, providing tailored support to help them access necessary services. The successful candidate will work alongside a dedicated team to ensure clients receive the assistance they need, making a real difference in their lives. If you are passionate about community support and have the experience to drive change, this is an excellent opportunity to contribute to meaningful work in a supportive environment.

Benefits

Real Living Wage

Flexible Working Hours

Supportive Work Environment

Qualifications

• Experience in client support and advocacy roles.
• Familiarity with welfare benefit systems and debt management.

Responsibilities

• Support the welfare team in providing client support.
• Coordinate client appointments and liaise with referral agencies.

Skills

Client Support

Advocacy

Welfare Benefit Queries

Debt Management Advice

Education

Experience in Advocacy

Experience in Welfare Support

Job description

Newcastle Foodbank want to recruit an Advocacy and Well-Being Support Worker to its Pathways project and invite applications from suitably experienced and competent candidates.

Our Charity, established in 2013, provides services to people experiencing food insecurity and poverty. Newcastle Foodbank wish to recruit an Advocacy and Well-Being Support Worker’ to assist the welfare team to provide client support. The Advocacy role will support the Pathways Manager, a team of Welfare Advisors and volunteers to coordinate project administration and update project information systems. The post involves coordination of client appointments within the Foodbank’s Hubs, and liaison with referral agencies to monitor progress and record outcomes for clients during their Pathways journey.

The primary purpose of this role is to support the Foodbank’s welfare team to help people tackle the causes of food insecurity and financial hardship. Our Pathways team provides triage and support to ensure people can access services to help with welfare benefit queries or get advice on debt management. The role will support the Pathways team to deliver a person-centred service tailored to help people move beyond the need to visit a food bank.

In the last 12 months Newcastle Foodbank issued approximately 20,000 food parcels to assist individuals and households affected by poverty. Demand for the Foodbank’s services and welfare support has increased due to the rising costs of living and the low levels of income experienced by many households.

Individuals with expertise and lived experience of the city’s diversity, cultures and socio-economic challenges, will view this role as an opportunity to help people strive for change. Applications for this post are invited from all sections of the community.

Hours: 30 hours per week – Monday to Thursday. Initial Fixed Term contract for 1 year with possible extension depending on funding.

Salary: £24,570 per annum (pro-rata £19,656) paid monthly. Probationary period 6 months.

Closing date for applications is midday on 29th May 2025.

Newcastle Foodbank is committed to providing reasonable adjustments throughout the recruitment process and employment. If you require any adjustments to be made to enable you to apply or attend an interview, please contact [e-mail]

Newcastle Foodbank is a Real Living Wage employer.