Support Worker

Manchester City Council; Manchester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Essential Car Allowance

Job summary

Manchester City Council seeks a RSAP Bed & Breakfast Support Worker to assist single people and families in temporary accommodation, including hotels and nightly-rate properties. You will deliver practical, person-centred support to help clients stay safe and progress toward longer-term housing.

We need caring, motivated staff with experience of supporting vulnerable people, empathy and good communication. A full UK driving licence and access to a vehicle are required; a Standard/Enhanced DBS

Qualifications

• Experience supporting vulnerable people or working in a people-focused role.
• Empathy, professionalism and strong communication skills.
• Understanding of homelessness and the challenges faced by people living in temporary accommodation.
• Flexible, non-judgemental and person-centred approach.
• Good organisational skills and the ability to work at pace across different settings.
• A full UK driving licence and access to a vehicle for work.

Responsibilities

• Providing face-to-face, person-centred support to customers with a range of needs
• Helping customers access housing, health, wellbeing and community services
• Supporting people to attend appointments and work towards agreed goals
• Contributing to assessments and support plans
• Building strong working relationships with colleagues and partner organisations
• Producing and maintaining clear, accurate and contemporaneous records

Skills

Experience with vulnerable people

Empathy

Communication skills

Understanding homelessness

Person-centred approach

Driving licence

Flexibility

Job description

Working Hours: 35 Hours Per Week

Contract Type: 4 x Full-Time, Permanent

Additional Payments: Essential Car Allowance

Closing Date: 16 September 2026

Closing time: 11.59pm

Interview Method: Face to Face

Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

This Role is subject to -

2 References - where possible we require 3 years of employment history

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (https://www.gov.uk/government/publications/dbs-code-of-practice). We have a policy on the Employment of Ex-Offenders and it is available upon request.

Essential Car Documentation- TThis post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

Rough Sleeper Accommodation Programme (RSAP) Bed & Breakfast Support Worker (B&B) (G5 £29,064 - £32,061)

Making a real difference, every day

We are looking for a caring and motivated RSAP B&B Support Worker to support single people and families living in temporary accommodation, including hotels and nightly-rate properties.

This is a rewarding frontline role where you will work directly with customers during a challenging period in their lives. You will provide practical support, encouragement and guidance to help people feel safer, build confidence and progress towards longer-term housing.

Working with a small caseload, you will build meaningful relationships and provide responsive, person-centred support. You will be part of a supportive team, with guidance from senior colleagues and access to partner organisations such as Adult Social Care, Children’s Services, the Probation Service and the voluntary sector.

What you will be doing:

• Providing face-to-face, person-centred support to customers with a range of needs
• Helping customers access housing, health, wellbeing and community services
• Supporting people to attend appointments and work towards agreed goals
• Contributing to assessments and support plans
• Building strong working relationships with colleagues and partner organisations
• Producing and maintaining clear, accurate and contemporaneous records in line with organisational standards, recognising that records may be required for safeguarding processes or legal proceedings

To be considered for interview, please describe (in no more than 750 words) in your own words your experience and knowledge in the areas below:

• Supporting vulnerable people or working in a people-focused role
• Working in a person-centred way, demonstrating empathy, professionalism and a flexible, non-judgemental approach
• Your understanding of homelessness and temporary accommodation, including the challenges people may face

Essential requirements for the role:

Essential criteria:

• Experience supporting vulnerable people or working in a people-focused role
• Empathy, professionalism and strong communication skills
• Understanding of homelessness and the challenges faced by people living in temporary accommodation
• A flexible, non-judgemental and person-centred approach
• Good organisational skills and the ability to work at pace across different settings
• A full UK driving licence and access to a vehicle for work This role is classed as an Essential Car User and attracts the appropriate allowance. If you want a role that is meaningful, people-focused and makes a genuine impact, we would love to hear from you.

Desirable requirements that would be useful in this role:

• Microsoft programme knowledge
• Ability to record case notes
• Supporting clients and contacting agencies to set up bills, Universal Credit and Housing Benefit

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the Accessibility tools button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [e-mail]

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.