Support Worker

AVS Newcastle ltd; Kingston upon Hull; On-site; GBP 23,000; Full time

Job summary

AVS Newcastle Ltd. is seeking a dedicated Service Support Worker for their Health and Local Crisis Response service in Hull. This role involves providing vital support to service users in need, ensuring a smooth transition post-hospital discharge. Ideal candidates will have excellent people skills, a full driving licence, and a genuine desire to make a difference in their community. With flexible working hours and an emphasis on career progression, this position offers a rewarding opportunity for those looking to start a fulfilling career in health and social care.

Benefits

36 days annual leave (including bank holidays) + option to buy 5 extra days

Up to 6% contributory pension

Flexible working

Wide range of career opportunities + comprehensive learning

Access to Blue Light Discount Card and employee benefits platform

Access to mental health and wellbeing assistance

Collaborative team environment

Cycle2Work scheme

Interest-free loan for commuting expenses

Qualifications

• Full UK manual driving licence is essential.
• Good knowledge of services provided by the NHS and Social Care.

Responsibilities

• Provide practical and emotional support to service users.
• Assist adults following hospital stay for early discharge.
• Respond to referrals from Clinicians and Community Health Professionals.

Skills

People Skills

Flexibility

Professionalism

Knowledge of NHS and Social Care services

Job description

Service Support Worker

Location: Hull, East Yorkshire

Salary: £22,932 per annum

Hours: 35 per week

Contract: Fixed Term (until end of March 2026)

Driving Requirement: A full driving licence is essential and access to a vehicle is preferred but not mandatory

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Local Crisis Response service as a Service Support Worker - Assisted Discharge. If you have a caring, patient, and helpful nature you could make a tangible difference to someone's life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you'd be a perfect fit for us.

Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. Y ou'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Independent Living be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It's not just a job, but an amazing way to give back to your community .

A day in the life of a Service Support Worker will involve:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
• Responding to referrals from Clinicians and Community Health Professionals
• Assess service users' needs, complete and follow a support plan for the individual.
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
• Taking someone to a hospital appointment that they otherwise couldn't get to or be picking up prescriptions and shopping.
  
  

To be a successful Service Support Worker, you'll:

• Have a full UK manual driving licence.
• Have a good knowledge of services provided by the NHS and Social Care.
• Be able to make things great. You know how to improve service quality for the benefit of users.
• Be professional. You can deal with queries in a diplomatic and confidential manner.
• Love being flexible. Working hours out with the norm suits you.
  
  

There is no personal care or administration of medication for this role.

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.

Closing date for applications is 30th June 2025.

Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In Return For Your Dedication And Expertise, You'll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
  
  

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders

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