Support Worker

Hampshire County Council; Havant; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive induction and training

Generous annual leave

Local Government Pension Scheme

Job summary

West Street, Havant, operated under Hampshire County Council, is seeking a dedicated Support Worker (Residential Services Officer) to provide personalised care and support for adults with learning disabilities and additional needs. You will help service users develop essential life skills for independent living and safety within the service.

You will join a warm team, receive comprehensive induction and training, and grow through ongoing development and potential senior opportunities.

Qualifications

• Understand the needs of the client group and have experience helping them achieve independence.
• Demonstrate core values of patience, empathy and compassion.
• Be a team player with strong collaborative skills.
• Excellent communication skills for building relationships with clients, families, carers and professionals.
• Sound IT skills and ability to accurately record information.

Responsibilities

• Deliver exceptional care: provide physical and emotional care, monitor health and well-being, and respond to needs.
• Collaborate to create personalised care plans with families and professionals.
• As shift leader, maintain clear communication and detailed service-user records to support consistent care.

Skills

Patience

Empathy

Communication

Teamwork

IT literacy

Job description

We're privileged to work with some amazing people here at West Street, where we provide temporary accommodation for adults with learning disabilities and additional needs. As a Support Worker (known locally as a Residential Services Officer) you'll play a key role providing personalised support, so people can develop the essential life skills to achieve a fulfilling, independent and safe life outside of the service.

You'll love the warm and supportive atmosphere here at West Street and our established team enjoys a great sense of team spirit. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team.

What you'll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and deliver personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document: As shift leader, you'll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we're looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

Why join us?

• Comprehensive induction programme with all necessary training.
• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

As this is a 24/7 service, you'll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant.