Support Worker

Manchester City Council; Greater Manchester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Essential Car Allowance

Job summary

Manchester City Council is seeking a dedicated RSAP Bed & Breakfast Support Worker to assist single people and families in temporary accommodation. You will provide frontline, person-centred support and help clients access housing, health and community services, while tracking progress and safeguarding information.

This role requires a full UK driving licence and access to a vehicle; you’ll receive the Essential Car User allowance and work within a collaborative team with partners from Adult

Qualifications

• Experience supporting vulnerable people or working in a people-focused role.
• Empathy, professionalism and strong communication skills.
• Understanding of homelessness and challenges faced by people living in temporary accommodation.
• A flexible, non-judgemental and person-centred approach.
• Good organisational skills and the ability to work at pace across different settings.
• A full UK driving licence and access to a vehicle for work; Essential Car User allowance.

Responsibilities

• Providing face-to-face, person-centred support to customers with a range of needs
• Helping customers access housing, health, wellbeing and community services
• Supporting people to attend appointments and work towards agreed goals
• Contributing to assessments and support plans
• Building strong working relationships with colleagues and partner organisations
• Producing and maintaining records in line with organisational standards, safeguarding/proceedings

Skills

Experience with vulnerable people

Empathy & communication

Understanding homelessness

Flexible & person-centred

Organisational skills

Driving licence

Tools

Microsoft Office

Job description

About The Role

Working Hours: 35 Hours Per Week

Contract Type: 4 x Full-Time, Permanent

Additional Payments: Essential Car Allowance

Closing Date: 16 September 2026

Closing time: 11.59pm

Interview Method: Face to Face

Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

This Role is subject to -
2 References - where possible we require 3 years of employment history

DBS (Disclosure and Barring Service) clearance

this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed https://www.gov.uk/government/publications/dbs-code-of-practice. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Essential Car Documentation

This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

Rough Sleeper Accommodation Programme (RSAP) Bed & Breakfast Support Worker (B&B) (G5 £29,064 - £32,061)

Making a real difference, every day

We are looking for a caring and motivated RSAP B&B Support Worker to support single people and families living in temporary accommodation, including hotels and nightly-rate properties.

This is a rewarding frontline role where you will work directly with customers during a challenging period in their lives. You will provide practical support, encouragement and guidance to help people feel safer, build confidence and progress towards longer-term housing.

Working with a small caseload, you will build meaningful relationships and provide responsive, person-centred support. You will be part of a supportive team, with guidance from senior colleagues and access to partner organisations such as Adult Social Care, Children's Services, the Probation Service and the voluntary sector.

What you will be doing

• Providing face-to-face, person-centred support to customers with a range of needs
• Helping customers access housing, health, wellbeing and community services
• Supporting people to attend appointments and work towards agreed goals
• Contributing to assessments and support plans
• Building strong working relationships with colleagues and partner organisations
• Producing and maintaining clear, accurate and contemporaneous records in line with organisational standards, recognising that records may be required for safeguarding processes or legal proceedings

About the Candidate

Essential requirements for the role

• Experience supporting vulnerable people or working in a people-focused role
• Empathy, professionalism and strong communication skills
• Understanding of homelessness and the challenges faced by people living in temporary accommodation
• A flexible, non-judgemental and person-centred approach
• Good organisational skills and the ability to work at pace across different settings
• A full UK driving licence and access to a vehicle for work This role is classed as an Essential Car User and attracts the appropriate allowance. If you want a role that is meaningful, people-focused and makes a genuine impact, we would love to hear from you.

Desirable requirements that would be useful in this role

• Microsoft programme knowledge
• Ability to record case notes
• Supporting clients and contacting agencies to set up bills, Universal Credit and Housing Benefit

About Us

We're the local council for one of the UK's most vibrant and diverse cities.

Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional