Support Worker

NHS; Exeter; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider is seeking a Community Support Worker for the Exeter Outer Core Adult Mental Health Team. The role focuses on rehabilitation and recovery, providing therapeutic engagement to service users with mental health challenges. Candidates should possess NVQ level 3 in Health and Social Care and have experience in supporting individuals with mental health difficulties. This position offers a competitive salary and opportunities for training and development.

Qualifications

• Experience supporting individuals with mental health difficulties.
• Ability to work autonomously and as part of a team.
• Knowledge of safeguarding principles.

Responsibilities

• Provide direct therapeutic engagement to service users.
• Assist clients with their activities of daily living.
• Develop co-produced management plans with service users.

Skills

Communication

Empathy

Flexibility

Education

NVQ level 3 in Health and Social Care

Job description

Job summary

Would you like to do a job that makes a difference every day?

We are looking for a Community Support Worker to join the Exeter Outer Core Adult Mental Health Team based at Wonford House Hospital.

The role is dynamic and focused on rehabilitation and recovery. The role will provide direct therapeutic engagement to services users focus on desired future goals and solution building.

We will support you to learn the skills you need to thrive in the role. We will offer you the training and development support you need to begin a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.

Main duties of the job

The support worker will have experience in supporting people with mental health difficulties.

The support worker will be able to support service users with emotional, social, physical and domestic needs. The support worker will be skilled in engaging both service users and stakeholders and have a good understanding of the needs and diversity of those you will be supporting.

The support worker will assist clients with their activities of daily living.

The Support Worker will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to manage their mental health and build on existing skills and community links to further support their future management and wellbeing.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Details Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9369-25-0361

Job locations

Wonford House Hospital

Dryden Road

Exeter

EX25AF

Job description Job responsibilities

The support worker will provide direct therapeutic engagement to services users, supporting them in a co-constructed manner, focus on desired future goals and solution building.

As part of the Core Adult Mental Health Team you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to manage their mental health and build on existing skills and community links to further support their future management and wellbeing.

The support worker will support service users to maintain their activities of daily living.

The support worker will be supervised by Senior Mental Health Practitioners and will be closely supported as necessary in the management of risks and and any potential decline in a person's mental state by the Core Team.

The support worker will have clear pathways of escalation and will work within the bounds of existing DPT policies and procedures as required.

The Post Holder will be able to demonstrate excellent communication skills with both services users, carers and organisations. You will be highly motivated and display a good ability to work autonomously where possible.

The support workers will work with service users with the full range of mental health diagnoses who find themselves under the care of the Core Adult Mental Health Team who will provide clinical direction and support.

The support worker will be proactive in seeking out the positive support networks available in the community for each individual which may help them in their recovery.

The support worker will be able to support service users with emotional, social, physical and domestic needs. Skilled in engaging both service users and stakeholders and have a good understanding of the needs and diversity of those you will be supporting. Able to demonstrate the ability to work in a therapeutic and compassionate way.

Job description Job responsibilities

The support worker will provide direct therapeutic engagement to services users, supporting them in a co-constructed manner, focus on desired future goals and solution building.

As part of the Core Adult Mental Health Team you will develop strong links with carers and other networks to support the service user to develop a co-produced management plan that allows them to manage their mental health and build on existing skills and community links to further support their future management and wellbeing.

The support worker will support service users to maintain their activities of daily living.

The support worker will be supervised by Senior Mental Health Practitioners and will be closely supported as necessary in the management of risks and and any potential decline in a person's mental state by the Core Team.

The support worker will have clear pathways of escalation and will work within the bounds of existing DPT policies and procedures as required.

The Post Holder will be able to demonstrate excellent communication skills with both services users, carers and organisations. You will be highly motivated and display a good ability to work autonomously where possible.

The support workers will work with service users with the full range of mental health diagnoses who find themselves under the care of the Core Adult Mental Health Team who will provide clinical direction and support.

The support worker will be proactive in seeking out the positive support networks available in the community for each individual which may help them in their recovery.

The support worker will be able to support service users with emotional, social, physical and domestic needs. Skilled in engaging both service users and stakeholders and have a good understanding of the needs and diversity of those you will be supporting. Able to demonstrate the ability to work in a therapeutic and compassionate way.

Person Specification Experience Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Previous care experience with people who have Mental Health difficulties.
• Knowledge of mental health and a basic understanding of physical health presentations.
• Awareness of safeguarding principles

Other Essential

• Ability to travel to meet the requirements of the role

Qualifications Essential

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
• Other evidence of training or development relevant to working within mental health settings.

Person Specification Experience Essential

• Previous employment / experience of working with people in a caring situation or previous experience working in a different role within mental health services
• Previous care experience with people who have Mental Health difficulties.
• Knowledge of mental health and a basic understanding of physical health presentations.
• Awareness of safeguarding principles

Other Essential

• Ability to travel to meet the requirements of the role

Qualifications Essential

• NVQ level 3, QCF Level 3 in Health and Social Care or equivalent qualification.
• If equivalent qualification is not already obtained, to complete QCF Level 3 in Health and Social Care within 12 months of commencing employment.
• Other evidence of training or development relevant to working within mental health settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Devon Partnership NHS Trust

Address

Wonford House Hospital

Dryden Road

Exeter

EX25AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Devon Partnership NHS Trust

Address

Wonford House Hospital

Dryden Road

Exeter

EX25AF

Employer's website

https://www.dpt.nhs.uk/ (Opens in a new tab)