Support Worker

CrossReach Trading Ltd.; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension plan

Death in service benefit

Discounts via rewards scheme

Health cash plan

Care concierge service

Professional membership fees support

Job summary

CrossReach Trading Ltd. in Edinburgh is seeking caring Support Workers to provide safe, supportive accommodation for adults experiencing homelessness.

You will help people move towards brighter, more independent futures and build life skills in a compassionate, person-centred environment. Joining our team means working with adults facing homelessness, addiction, or mental health challenges, helping them to gain confidence and develop routines.

Qualifications

• Compassion, empathy and a respectful, non-judgemental approach.
• Ability to see the person behind the behaviour.
• Confidence building relationships with a wide range of people.
• Positive team-focused attitude and willingness to get involved.
• Basic digital skills.
• SVQ Level 2 in Social Care (or willingness to work towards SVQ Level 3).

Responsibilities

• Support individuals to establish routines, structure and independence.
• Assist with appointments, wellbeing, daily living skills and tenancy-related tasks.
• Build positive, respectful relationships based on trust and dignity.
• Work closely with colleagues and partner agencies to provide person-centred support.
• Create a safe, welcoming environment where people feel valued and empowered.
• Find creative solutions to challenges and help people overcome barriers to success.

Skills

Compassion & empathy

Person-centered approach

Relationship building

Team player

Basic digital skills

Education

SVQ Level 2 in Social Care

Willingness to pursue SVQ Level 3

Job description

At Cunningham House, we provide safe, supportive accommodation for adults experiencing homelessness in Edinburgh. We're looking for caring, committed Support Workers to join our team and help people move towards brighter, more independent futures.

The people who use our services tell us we've changed their lives. Our staff tell us they're supported, valued and encouraged to build meaningful careers. If you're someone who wants to make a genuine difference, we'd love to hear from you.

About the Role

Being a Support Worker isn't about grand gestures. It's about showing up for people, building trust, and providing the steady support that helps someone take their next step forward.

You'll work alongside adults who may be experiencing homelessness, addiction, mental health challenges, or other difficulties, helping them to build confidence, develop life skills and achieve their goals.

In this role, you'll:

• Support individuals to establish routines, structure and independence
• Assist with appointments, wellbeing, daily living skills and tenancy-related tasks
• Build positive, respectful relationships based on trust and dignity
• Work closely with colleagues and partner agencies to provide person-centred support
• Create a safe, welcoming environment where people feel valued and empowered
• Find creative solutions to challenges and help people overcome barriers to success

About You

Our staff come from all walks of life, and we know that great Support Workers don't all come from the same background. Experience in homelessness, social care or support work is welcome, but we also recognise that many skills are transferable from other sectors.

We're looking for someone who has:

• Compassion, empathy and a respectful, non-judgemental approach
• The ability to see the person behind the behaviour
• Confidence building relationships with a wide range of people
• A positive team-focused attitude and willingness to get involved
• Basic digital skills
• An SVQ Level 2 in Social Care (or willingness to work towards an SVQ Level 3)

Why Join Us?

You'll be part of a supportive team that genuinely cares about the people we work with and each other. As part of a large and diverse organisation, you'll have access to training, development opportunities and support to build your skills and career.

Most importantly, you'll go home each day knowing you've helped someone feel safer, stronger and more hopeful about the future.

Even if you don't meet every requirement, we'd still love to hear from you. If you're kind, thoughtful, willing to learn and passionate about helping others, you could be exactly who we're looking for.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010.

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration.

We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are.