Support Worker

British Red Cross; Aston End; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Holidays & leave

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle to work

Job summary

British Red Cross is seeking a Support Worker - Telecare Response for Hertford area with travel across the region. This casual role offers flexible, on-call hours and travel time paid within shifts.

A full UK driving licence and access to a vehicle are essential; sponsorship is not offered. You will provide practical and emotional support via calls, welfare checks and guidance, responding to referrals and helping prevent hospital readmission where possible.

Qualifications

• Full UK driving licence and access to a vehicle.
• Demonstrates care and empathy in supporting vulnerable adults.
• Willingness to work on a rota including irregular hours.
• Experience delivering telephone-based welfare checks or remote support.

Responsibilities

• Provide practical and emotional support via telephone calls, welfare checks, shopping and guidance to service users.
• Respond to calls from service users and respond to referrals from clinicians and community health professionals.
• Offer reactive, focused and flexible support to adults following hospital stays to enable early discharge.
• Assess service users’ needs and follow a personalised support plan.
• Support service users after hospital discharge or to prevent readmission.
• Transport service users to hospital appointments or assist with prescriptions and shopping.

Skills

Full UK driving licence

Caring and empathy

Flexible working hours

Telephone support

Tools

NHS knowledge

Job description

About The Role Support Worker - Telecare Response Service
Location: Hertford, SG HT with travel around the area
Hours: Zero, as and when requested
Contract type: Casual - Until st March
Salary: £ per hour
Driving Requirement: Full UK Driving Licence and access to a vehicle. You will be paid from the start to the end of your shift, including travel time Unfortunately we are unable to offer sponsorship for this role.
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector? Are you ready to make a meaningful impact on people lives by being part of a Telecare Response Service to vulnerable adults living across Hertfordshire covering a hour a day, days a week rota. There is the need to be flexible, working on a rota and shift pattern of hours per week. Post-holders will be expected to respond to calls by attending Service User homes within minutes across Hertfordshire. If you are enthusiastic, caring, and dedicated to making a difference, we would love to hear from you. Join our supportive team and help us deliver exceptional care to those who need it most. A day in the life of a Support Worker - Telecare Response will include:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
• Responding to calls from Service Users.
• Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
• Responding to referrals from Clinicians and Community Health Professionals
• Assess service users’ needs, complete and follow a support plan for the individual.
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
• Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.

To be a successful Support Worker - Telecare Response, you'll need:

• A full UK manual driving licence and access to a vehicle.
• Good knowledge of services provided by the NHS and Social Care.
• To be able to make things great. You know how to improve service quality for the benefit of users.
• To be professional. You can deal with queries in a diplomatic and confidential manner.
• To love being flexible. Working hours out with the norm suits you.

Interested? The closing date for applications is on Tuesday th November .

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to % contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders