Support Technician L2 – Lab Systems

Almac Group; Craigavon; On-site; GBP 38,000 - 48,000; Full time

Job summary

Almac Group is seeking a Support Technician (Lab Systems) to provide specialist technical support for laboratory systems within a regulated GxP environment. You will diagnose and resolve issues, offering onsite and remote support while maintaining hardware/software and ensuring data integrity.

Working with Waters, Agilent, Empower and Citrix environments, you will collaborate with Quality and Validation teams and ensure changes follow approved procedures.

Qualifications

• Experience in regulated GxP environments.
• Experience with documented procedures, change controls and quality requirements.
• Eligibility to work in the UK.

Responsibilities

• Provide specialist technical support for laboratory systems across global operations.
• Diagnose and resolve technical issues; provide onsite and remote support.
• Maintain approved hardware and software; support validation and data integrity.
• Collaborate with vendors and internal Quality and Validation teams to ensure compliant activities.
• Follow approved procedures and change controls in daily tasks.

Skills

Troubleshooting

Customer support

Attention to detail

Communication

Education

Third Level Qualification (or Equivalent)

Tools

Waters

Agilent

Empower

Citrix

Job description

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Skills and attributes

• IT Ssystems

Description

Who we are

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Description

Business Unit: Central Services

Open To: Internal & External Candidates

Ref No: HRJOB11983

The Opportunity

As a Support Technician (Lab Systems), you will provide specialist technical support for laboratory systems across our global operations. Working within a regulated GxP environment, you will help ensure critical systems remain available, validated and appropriately documented.

You will diagnose and resolve technical issues, provide onsite and remote support, maintain approved hardware and software, and support laboratory platforms including Waters, Agilent, Empower and Citrix environments. Working closely with vendors and internal Quality and Validation teams, you will ensure activities are completed in line with approved procedures, change control, validation and data integrity requirements.

We are looking for someone with strong troubleshooting skills, excellent attention to detail and a commitment to delivering high-quality customer support.

“Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group.

Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac – Almac ”

What you need to be successful

• Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.
• Third Level Qualification (or Equivalent)
• Significant Experience in Desktop Support
• Proficient in the use of Active Directory and Windows Operating Systems
• Experience working in accordance with documented procedures, change controls and quality requirements

Further information

For further information on essential and desirable criteria, please review the job description attached to the online job posting.

Closing Date

We will no longer be accepting applications after 5pm on Wednesday 11 November 2026.

Paid Time-Off for Vacation and Sick Days

Almac Group is an Equal Opportunity Employer