Service Desk Support Engineer

Electus Recruitment Solutions; Shrivenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Electus Recruitment Solutions in Shrivenham is seeking a Service Desk Support Engineer to ensure IT systems run smoothly in a 24/7 environment. The role requires consistent rotation shifts, including nights and weekends, with security clearance considerations.

You will provide first-line technical support across hardware, software and connectivity, manage incidents via ITSM platforms, and collaborate with IT teams to improve service performance while maintaining data security and integrity.

Qualifications

• Degree or equivalent in Engineering or related discipline.
• Experience in IT support, service desk, or technical support.
• Experience with ITSM platforms (ServiceNow / Jira Service Management).

Responsibilities

• Provide technical support to users across hardware, software and connectivity issues.
• Diagnose faults, identify solutions and escape more complex problems where required.
• Manage incidents and service requests through an IT service management platform, respond to alerts or emerging issues.
• Keep users informed and provide clear, professional technical guidance.
• Work with wider IT teams to resolve complex incidents and improve service performance.

Skills

IT support

ITSM platform

Microsoft 365

Teams & SharePoint

Customer focus

Communication skills

Education

Degree in Engineering or related discipline

Tools

ServiceNow

Jira Service Management

Microsoft 365

Teams

SharePoint

Job description

Ensure the optimal performance of IT systems and services in a fast-paced environment as a Service Desk Support Engineer.

This company provides fully assured and managed IT services to its customers with security and integrity of customer data at its core. You will be part of a 24/7 support function, working closely with users and wider IT teams to keep services running effectively.

About the Role

• Provide technical support to users across a range of hardware, software and connectivity issues


• Diagnose faults, identify solutions and escape more complex problems where required


• Manage incidents and service requests through an IT service management platform, respond to alerts or emerging issues


• Keep users informed and provide clear, professional technical guidance


• Work with wider IT teams to resolve complex incidents and improve service performance

About You

• Degree or equivalent qualification in Engineering or a related discipline


• Previous experience in an IT support, service desk or technical support role


• Experience with an ITSM platform such as ServiceNow, Jira Service Management or similar


• Familiarity with Microsoft 365 and enterprise collaboration tools, e.g. Teams and SharePoint


• Excellent communication skills and a customer-focused approach


• Eligibility: sole British Citizens only due to security clearance requirements

Key Information

• Role: Service Desk Support Engineer


• Salary: £26,000–£32,000 Per Annum


• Location: Shrivenham


• Working hours: This role requires the ability to work in a 24/7/365 rotational shift pattern, including nights, weekends, and public holidays


• Due to the nature of work undertaken at our client's site, incumbents of these positions are required to meet special nationality rules and therefore these vacancies are only open to SOLE British Citizens. Applicants who meet this criteria will also be required to undergo security clearance vetting, if not already security cleared to a minimum SC level.

This role is a permanent position