Support Team Leader

Rutland County Council; Oakham; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Job summary

Rutland County Council invites applications for a Planning Support Team Leader within the Development Management team. You will supervise a Planning Support unit, coordinate daily workloads, and ensure efficient processing of planning applications and appeals across the county.

You will work with the Development Manager, monitor performance, and implement improvements to processes and systems for better customer service and regulatory compliance.

Qualifications

• Experience using Microsoft Office applications, including Word and Excel.
• Significant experience and working knowledge of planning systems, legislation and application processes.
• Excellent written and verbal communication skills.
• The ability to interpret plans, maps and technical drawings.
• Strong attention to detail and the ability to work accurately under pressure.
• The ability to use initiative, solve problems and think logically.
• A flexible and collaborative approach to work.
• A commitment to equality, diversity and excellent customer care.

Responsibilities

• Lead and supervise the Planning Support team to ensure efficient processing of applications and appeals.
• Monitor performance, support improvements, and ensure statutory timescales are met.
• Coordinate workload, mainta in service resilience and staff development.
• Provide technical guidance and training to team members.
• Liaise with applicants, agents, consultees and the public to support service delivery.

Skills

Microsoft Office

Communication skills

Attention to detail

Problem solving

Team leadership

Customer care

Tools

Planning systems

Maps & technical drawings

Job description

About the Role

Support Team Leader to join Rutland County Council's Development Management team. This is a key role within our Places Directorate, leading a dedicated Planning Support team and helping to ensure the efficient delivery of the planning service across the county. You will play a vital role in maintaining service performance, supporting continuous improvement, and ensuring that planning applications, appeals and related processes are managed effectively and within statutory timescales. As Planning Support Team Leader, you will supervise and coordinate the daily work of the Planning Support team, ensuring the efficient processing of planning applications, appeals and associated administrative functions. Working closely with the Development Manager, you will help monitor service performance, implement service improvements and ensure compliance with relevant legislation and procedures.

• Managing and supporting Planning Technicians, allocating workloads and ensuring service resilience during periods of absence.
• Overseeing the validation and processing of planning applications and appeals, ensuring regulatory timescales are met.
• Supporting the administration and performance monitoring of the Council's building control service.
• Maintaining and developing planning systems, online portals and electronic records.
• Producing, checking and issuing statutory planning documentation.
• Monitoring performance indicators and assisting with government returns and bench-marking activities.
• Providing technical guidance and training to team members.
• Liaising with applicants, agents, statutory consultees, councillors and members of the public.
• Supporting service development and the implementation of new processes and systems that improve efficiency and customer service.

This role offers an excellent opportunity for an organised and customer-focused professional to contribute to the delivery of high-quality planning services within a small.

We have an exciting opportunity for an experienced and motivated Planning, You will be an experienced administrator or planning support professional with excellent organisational skills and a commitment to delivering high-quality customer service.You will be confident managing staff, managing workloads and maintaining performance standards in a busy environment. You will also have:

• Experience using Microsoft Office applications, including Word and Excel.
• Significant experience and working knowledge of planning systems, legislation and application processes.
• Excellent written and verbal communication skills.
• The ability to interpret plans, maps and technical drawings.
• Strong attention to detail and the ability to work accurately under pressure.
• The ability to use initiative, solve problems and think logically.
• A flexible and collaborative approach to work.
• A commitment to equality, diversity and excellent customer care.

Relevant Experience

• Planning Support Manager
• Planning Support Officer
• Planning Technician
• Development Management Administrator
• Planning Validation Officer
• Building Control Administrator
• Local Government Administration
• Development Management Support Services
• Competitive salary
• Generous annual leave entitlement
• Local Government Pension Scheme
• A strong focus on health, wellbeing, and work-life balance