Support System Administrator FTC

Achieve Together; Leatherhead; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Stream health app

Life Assurance

Job summary

Achieve together is seeking a motivated Support Systems Administrator to join our Community Hub team in Leatherhead on a full-time, hybrid basis. You will support core operations, manage security access, data imports/exports, and reporting metrics while resolving system issues.

The role requires experience helping users, troubleshooting, strong Excel/Office skills, stakeholder engagement, and careful data handling.

Qualifications

• Experience of providing help/support and guidance to system users.
• Experience using Microsoft Office applications (Excel, Word, PowerPoint).
• Strong troubleshooting skills and ability to engage with multiple stakeholders.
• Excellent written and verbal communication skills and attention to detail.
• Ability to handle confidential/sensitive data in a fast-paced environment.

Responsibilities

• Identify trends in queries to drive development/automation.
• Support users with system adoption and training.
• Perform root cause analysis of system issues.
• Carry out data cleansing and maintenance activities.
• Assist with data validation and reporting requirements.

Skills

User support

Microsoft Office

Troubleshooting

Stakeholder management

Attention to detail

Analytical skills

Organisational skills

Written communication

Confidential data handling

Teamwork

Tools

Excel

Word

PowerPoint

Job description

Job IntroductionAre you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector.We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.Job DescriptionWe are seeking a highly skilled and motivated Support Systems Administrator to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.Key Responsibilities:Identifying trends in queries so that interventions can be put in place for development/automationSupport users with the adoption of the systemUndertake root cause analysis of any system issue identifiedPerform data cleansing activities and maintenance as requiredAssist with the collation and delivery of key reporting metricsManage large data imports and/or exportsMaintain security access to systems as requiredTo regularly monitor system performance raising any concernsTo support with the testing and implementation of new functionalityRiase any data quality issues so they can be addressedSupport with any data validation activities as requiredSupport with any business reporting requirementsRequirements:Experience of providing help/support and guidance to system UsersSkilled in using Microsoft products (specifically Excel, Work, PowerPoint etc)Experience of troubleshooting problemsExperience of dealing with a variety of stakeholdersAttention to detail and demonstrated analytical skillsExcellent organisational and written communication skillsA team player who is able to work in a highly collaborative, fast-paced environment with different teamsAbility to deal with highly confidential and sensitive dataBenefits:At Achieve together we offer a range of exciting benefits, such as:Career progression and training opportunitiesEmployee discount schemes across a range of retailers and services,Stream- a financial health app that gives you the ability to receive optional pay advancesLife AssuranceApply Now!Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.Support System Administrator FTCSalary £26000 - £26000Frequency AnnuallyJob Reference achievetogether/TP/1575/2684Contract Type Full TimeClosing Date 22 October, 2026Job Category Community Hub (Central Support)Business Unit Community HubLocation Leatherhead - Hybrid, United KingdomPosted on 22 September, 2026