Support Services Technician

ALS Limited; Rotherham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Join ALS Limited as a Support Services Technician in Rotherham, where you will handle sample management and customer interactions. This full-time position is an excellent entry point into the life sciences sector, offering comprehensive training and development opportunities. Candidates should possess strong customer service and administrative skills, with a keen attention to detail.

Benefits

Annual Leave commencing at 25 days plus 8 public holidays

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Recognition Awards

Perkbox membership

Learning/study support

Group Personal Pension Plan

Car Parking on-site

Qualifications

• Experience in customer service and administration is essential.
• Ability to follow precise instructions and manage fast-paced tasks.

Responsibilities

• Perform daily registration of samples for analytical tests.
• Organise sample storage and prepare samples for analysis.
• Deal with client communication professionally.

Skills

Excellent customer service

Strong administrative skills

Attention to detail

Good communication skills

Ability to work efficiently in a fast-paced environment

Job description

Days Per Week:Sunday (09:45 - 18:15), Monday, Thursday, Friday (10:30 - 19:00)Contract:Full Time & Permanent

12th June, 2025

Support Services Technician - Rotherham

Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role

We are looking for a Support Services Technician to join the dynamic Support Services Team at ALS Rotherham. The ideal candidate will have excellent customer service experience, strong administrative skills, and the ability to work efficiently in a fast-paced environment. Attention to detail and the ability to follow precise instructions are essential. This role offers a fantastic entry point for someone eager to start a career in Life Sciences!

Do you have the skills to succeed? If so, please read on!


Days Per Week:Sunday (09:45 – 18:15), Monday, Thursday, Friday (10:30 – 19:00)
Contract:Full Time & Permanent

The day to day

• Performing the daily registration of food, environmental, water and associated samples for a range of analytical tests onto the laboratory information management system
• Organising sample storage and preparing samples for analysis
• Performing daily quality control checks, calibrations, and housekeeping duties
• Dealing with incoming client communication via email, telephone or in person promptly and in a professional manner.
• Communicating specific client sample requirements and priority requests to the laboratory management.
• Liaising with the laboratory supervisory team to ensure that samples are processed in line with the requirements of sample flow through the laboratory.

12th June, 2025

Support Services Technician - Rotherham

Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role

We are looking for a Support Services Technician to join the dynamic Support Services Team at ALS Rotherham. The ideal candidate will have excellent customer service experience, strong administrative skills, and the ability to work efficiently in a fast-paced environment. Attention to detail and the ability to follow precise instructions are essential. This role offers a fantastic entry point for someone eager to start a career in Life Sciences!

Do you have the skills to succeed? If so, please read on!


Days Per Week:Sunday (09:45 – 18:15), Monday, Thursday, Friday (10:30 – 19:00)
Contract:Full Time & Permanent

The day to day

• Performing the daily registration of food, environmental, water and associated samples for a range of analytical tests onto the laboratory information management system
• Organising sample storage and preparing samples for analysis
• Performing daily quality control checks, calibrations, and housekeeping duties
• Dealing with incoming client communication via email, telephone or in person promptly and in a professional manner.
• Communicating specific client sample requirements and priority requests to the laboratory management.
• Liaising with the laboratory supervisory team to ensure that samples are processed in line with the requirements of sample flow through the laboratory.

The Essentials

• Good written and verbal communication skills
• Ability to work in a team environment (ability to work on your own when required)
• Good organisational skills, analytical and numerical skills
• Motivation to work in a dynamic and client focused workplace
• Daily manual handling

Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility
To be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a cover letter and CV that best demonstrateyour motivation and ability to meet the requirements of this role. APPLY TODAYApply For Job