Support Services Supervisor

Wessex Water Services; Bridgwater; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Holiday allowance

Pension contribution

Healthcare package

Referral bonus

Life assurance

EV/Cycle2work

Job summary

Turnbull is seeking a part-time Support Service Supervisor to join the team at Hinkley Point C. You will lead a small administration and onboarding team, ensuring accuracy in timekeeping, access rights and documentation while maintaining high service levels for internal and external clients.

You will manage onsite onboarding, audits, and liaison with subcontractors, promoting a proactive, organized environment.

Qualifications

• Relevant supervisor experience, preferably in the water/construction industry.
• Ability to plan, organise and anticipate requirements well in advance to support the smooth running of the Support Services team.
• Ability to create a working environment where the team can develop and thrive.
• Ability to work within an agile environment, manage tight and often conflicting timescales and problem solve efficiently and effectively.
• Proactive, organisational skills and the ability to multitask.
• Effective communication skills at all levels. Diplomacy, tact and empathy.
• Ability to deal with large data sets and provide analysis for reporting.

Responsibilities

• Manage the team responsible for providing administration support to all managers, the wider Turnbull team and the client(s) when required.
• Ensure onboarding, delivery management and time in attendance systems are completed with accuracy by the team.
• Maintain compliance within contractual budgetary controls and with adherence to set KPIs.
• Serve as the first point of contact for general enquiries and lead follow-up actions with high customer service.
• Promote Turnbull and act as a brand ambassador.
• Oversee PPE/office supplies ordering, storage and issuing for the whole team.
• Convert paper files to electronic format and upload documents to Teamcenter.
• Manage correspondence and respond to emails/queries across joint inboxes.
• Support the wider team with ad hoc administration requests and maximise productivity.

Skills

Supervisor experience

Planning & organisation

Agile work style

Microsoft Office

Communication

Data analysis

Tools

Microsoft Office Suite

Job description

Are you looking for a new, exciting, and challenging role, where you can fully utilise your administration and customer service management skills? If so, we have a sound opportunity for a Support Service Supervisor to join our Team at Hinkley Point C!

This is a part time vacancy - 24 Hours per week

What you'll do

You will manage the team responsible for providing administration support to all managers, the wider Turnbull team and the client(s) when required. Ensure that all onboarding, delivery management and time in attendance systems is completed with accuracy by the team. Ensure the team maintains a level of compliance within contractual budgetary controls and with adherence to set KPIs. Be the first point of contact for all general enquiries and take the lead on following up actions, whilst maintaining a high level of customer service to both internal and external customers. Actively promote Turnbull and be an excellent brand ambassador.

• ensuring all personnel and vehicles across Turnbull have correct access rights and are managed to avoid disruption to the delivery teams, inclusive of DCO Licencing conditions
• safeguarding the compliance of all WIMS profiles for Turnbull Stakeholders
• ensuring the onboarding of personnel is processed in line with NNB requirements
• managing and preparing documentation for monthly WIMS audits as requested by the client, ensuring no disruptions to the delivery teams on site
• ensuring good liaison with other Turnbull departments, including Tier 2 + 3 sub-contractors, promoting a consistent approach, building relationships, and providing resolution of identified problems
• managing and maintaining the ordering, storing, and issuing of PPE/office supplies for the whole Turnbull team
• converting all paper files into electronic format by scanning and filing onto IMS
• ensuring the effective and efficient uploading of all company documents to Teamcenter
• managing correspondence by answering emails/queries within all joint inboxes
• supporting the wider team with all ADHOC administration requests
• maximising team productivity to make the most of resources and being able to show value to the client.

To ensure the following is actioned when required:

• support given to recruiting managers with new starter documentation and IT Set up
• communicate all site and client communications as well as internal and external communications across all social media platforms and our website.

What you'll need

• Relevant supervisor experience, preferably in the water/construction industry.
• Ability to plan, organise and anticipate requirements well in advance to support the smooth running of the Support Services team.
• Ability to create a working environment where the team can develop and thrive.
• Ability to work within an agile environment, manage tight and often conflicting timescales and problem solve efficiently and effectively.
• Highly proficient in all Microsoft packages - Outlook, Word, Excel, Email, Visio, and PowerPoint skills.
• Proactive, organisational skills and the ability to multitask.
• Effective communication skills at all levels. Being able to operate with diplomacy, tact, and empathy.
• Ability to deal with large data sets and provide analysis for reporting.

What you'll receive

At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone.

We firmly believe that investing in our people is the key to our success, which is why we offer a range of financial and non-financial benefits to support your health and wellbeing.

• 25 days' holiday rising to 28 with length of service (Pro Rata)
• Up to 20% combined pension contribution.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• Performance related bonus of around 5%.
• A healthcare package that supports you with your healthcare costs.
• A £1,000 referral fee if you recommend someone to work for us.
• Life assurance of up to eight times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• One paid volunteering day each year.
• Cashback and discounts from over 3,000 retailers.

Who we are

We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.

From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.

Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.

The services we provide to our clients include but are not limited to:

• Project management.
• Design and build services.
• Consent management and delivery.
• Contract management.
• Delivery of civil, mechanical and electrical engineering services.

We have expertise in:

• Low voltage (LV) and high voltage (HV) electrical power distribution systems.
• Sewage systems and pumping stations.
• Biological waste treatment plants.
• Telecommunication networks (copper and fibre).
• Drinking water distribution networks and booster stations.
• Surface and groundwater drainage systems inclusive of borehole delivery and management.
• Roadway and pedestrian walkway lighting networks.
• Managing environmental discharge permit and scientific services.
• Earthworks and ground remediation services.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants. We are also delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.