Support Services Supervisor

EDF Energy Limited; Stogursey; Remote; GBP 26,000 - 34,000; Part time

Benefits offered by this job

25 days' holiday (pro rata)

Pension contribution

Holiday buy/sell

Performance bonus (~5%)

Healthcare package

Referral bonus

Life assurance

EV & cycle2work

Family-friendly policies

Volunteering day

Retail discounts

Job summary

Turnbull is seeking a part-time Support Service Supervisor to join our team at Hinkley Point C. You will lead the administration support team, ensure onboarding and attendance systems, and maintain KPIs while delivering excellent service to internal and external customers.

The role requires supervisor experience, strong planning and organisation, and proficiency with the MS Office suite. We offer development opportunities within a nuclear project environment.

Qualifications

• Relevant supervisor experience in a similar sector.
• Ability to plan, organise and anticipate requirements.
• Ability to work in an agile environment and manage tight timescales.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
• Strong communication skills at all levels and a diplomatic approach.

Responsibilities

• Lead the administration support team for managers, Turnbull team and clients.
• Ensure onboarding, delivery management and time in attendance systems are accurate and compliant.
• Maintain KPIs and budgetary controls, and be the first point of contact for inquiries.
• Coordinate liaison with internal departments and subcontractors to resolve issues.
• Manage PPE/office supplies, document scanning, and uploading to IMS/Teamcenter.
• Support recruitment activities and ensure clear communications across platforms.

Skills

Supervisor experience

Planning & organising

Agile teamwork

MS Office

Communication

Data analysis

Team leadership

Tools

MS Visio

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Aplications made to the jobs service will not be seen by the employer

Are you looking for a new, exciting, and challenging role, where you can fully utilise your administration and customer service management skills? If so, we have a sound opportunity for a Support Service Supervisor to join our Team at Hinkley Point C!

This is a part time vacancy - 24 Hours per week

What you'll do

You will manage the team responsible for providing administration support to all managers, the wider Turnbull team and the client(s) when required. Ensure that all onboarding, delivery management and time in attendance systems is completed with accuracy by the team. Ensure the team maintains a level of compliance within contractual budgetary controls and with adherence to set KPIs. Be the first point of contact for all general enquiries and take the lead on following up actions, whilst maintaining a high level of customer service to both internal and external customers. Actively promote Turnbull and be an excellent brand ambassador.

To manage and take accountability of the team responsible for:

• ensuring all personnel and vehicles across Turnbull have correct access rights and are managed to avoid disruption to the delivery teams, inclusive of DCO Licencing conditions
• safeguarding the compliance of all WIMS profiles for Turnbull Stakeholders
• ensuring the onboarding of personnel is processed in line with NNB requirements
• managing and preparing documentation for monthly WIMS audits as requested by the client, ensuring no disruptions to the delivery teams on site
• ensuring good liaison with other Turnbull departments, including Tier 2 + 3 sub-contractors, promoting a consistent approach, building relationships, and providing resolution of identified problems
• managing and maintaining the ordering, storing, and issuing of PPE/office supplies for the whole Turnbull team
• converting all paper files into electronic format by scanning and filing onto IMS
• ensuring the effective and efficient uploading of all company documents to Teamcenter
• managing correspondence by answering emails/queries within all joint inboxes
• supporting the wider team with all ADHOC administration requests
• maximising team productivity to make the most of resources and being able to show value to the client.

To ensure the following is actioned when required:

• support given to recruiting managers with new starter documentation and IT Set up
• communicate all site and client communications as well as internal and external communications across all social media platforms and our website.

What you'll need

• Relevant supervisor experience, preferably in the water/construction industry.
• Ability to plan, organise and anticipate requirements well in advance to support the smooth running of the Support Services team.
• Ability to create a working environment where the team can develop and thrive.
• Ability to work within an agile environment, manage tight and often conflicting timescales and problem solve efficiently and effectively.
• Highly proficient in all Microsoft packages – Outlook, Word, Excel, Email, Visio, and PowerPoint skills.
• Proactive, organisational skills and the ability to multitask.
• Effective communication skills at all levels. Being able to operate with diplomacy, tact, and empathy.
• Ability to deal with large data sets and provide analysis for reporting.

What you'll receive

At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone.

We firmly believe that investing in our people is the key to our success, which is why we offer a range of financial and non-financial benefits to support your health and wellbeing.

• 25 days' holiday rising to 28 with length of service (Pro Rata)
• Up to 20% combined pension contribution.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• Performance related bonus of around 5%.
• A healthcare package that supports you with your healthcare costs.
• A £1,000 referral fee if you recommend someone to work for us.
• Life assurance of up to eight times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• One paid volunteering day each year.
• Cashback and discounts from over 3,000 retailers.

Who we are

We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.

From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.

Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.

The services we provide to our clients include but are not limited to:

• Project management.
• Design and build services.
• Consent management and delivery.
• Contract management.
• Delivery of civil, mechanical and electrical engineering services.

We have expertise in:

• Low voltage (LV) and high voltage (HV) electrical power distribution systems.
• Sewage systems and pumping stations.
• Biological waste treatment plants.
• Telecommunication networks (copper and fibre).
• Drinking water distribution networks and booster stations.
• Surface and groundwater drainage systems inclusive of borehole delivery and management.
• Roadway and pedestrian walkway lighting networks.
• Managing environmental discharge permit and scientific services.
• Earthworks and ground remediation services.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants. We are also delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

Aplications made to the jobs service will not be seen by the employer

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The HPC Jobs Service supports local people into exciting, long-term careers across our Project.

Aplications made to the jobs service will not be seen by the employer

Are you looking for a new, exciting, and challenging role, where you can fully utilise your administration and customer service management skills? If so, we have a sound opportunity for a Support Service Supervisor to join our Team at Hinkley Point C!

This is a part time vacancy - 24 Hours per week

What you'll do

You will manage the team responsible for providing administration support to all managers, the wider Turnbull team and the client(s) when required. Ensure that all onboarding, delivery management and time in attendance systems is completed with accuracy by the team. Ensure the team maintains a level of compliance within contractual budgetary controls and with adherence to set KPIs. Be the first point of contact for all general enquiries and take the lead on following up actions, whilst maintaining a high level of customer service to both internal and external customers. Actively promote Turnbull and be an excellent brand ambassador.

To manage and take accountability of the team responsible for:

• ensuring all personnel and vehicles across Turnbull have correct access rights and are managed to avoid disruption to the delivery teams, inclusive of DCO Licencing conditions
• safeguarding the compliance of all WIMS profiles for Turnbull Stakeholders
• ensuring the onboarding of personnel is processed in line with NNB requirements
• managing and preparing documentation for monthly WIMS audits as requested by the client, ensuring no disruptions to the delivery teams on site
• ensuring good liaison with other Turnbull departments, including Tier 2 + 3 sub-contractors, promoting a consistent approach, building relationships, and providing resolution of identified problems
• managing and maintaining the ordering, storing, and issuing of PPE/office supplies for the whole Turnbull team
• converting all paper files into electronic format by scanning and filing onto IMS
• ensuring the effective and efficient uploading of all company documents to Teamcenter
• managing correspondence by answering emails/queries within all joint inboxes
• supporting the wider team with all ADHOC administration requests
• maximising team productivity to make the most of resources and being able to show value to the client.

To ensure the following is actioned when required:

• support given to recruiting managers with new starter documentation and IT Set up
• communicate all site and client communications as well as internal and external communications across all social media platforms and our website.

What you'll need

• Relevant supervisor experience, preferably in the water/construction industry.
• Ability to plan, organise and anticipate requirements well in advance to support the smooth running of the Support Services team.
• Ability to create a working environment where the team can develop and thrive.
• Ability to work within an agile environment, manage tight and often conflicting timescales and problem solve efficiently and effectively.
• Highly proficient in all Microsoft packages – Outlook, Word, Excel, Email, Visio, and PowerPoint skills.
• Proactive, organisational skills and the ability to multitask.
• Effective communication skills at all levels. Being able to operate with diplomacy, tact, and empathy.
• Ability to deal with large data sets and provide analysis for reporting.

What you'll receive

At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone.

We firmly believe that investing in our people is the key to our success, which is why we offer a range of financial and non-financial benefits to support your health and wellbeing.

• 25 days' holiday rising to 28 with length of service (Pro Rata)
• Up to 20% combined pension contribution.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• Performance related bonus of around 5%.
• A healthcare package that supports you with your healthcare costs.
• A £1,000 referral fee if you recommend someone to work for us.
• Life assurance of up to eight times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• One paid volunteering day each year.
• Cashback and discounts from over 3,000 retailers.

Who we are

We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.

From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.

Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.

The services we provide to our clients include but are not limited to:

• Project management.
• Design and build services.
• Consent management and delivery.
• Contract management.
• Delivery of civil, mechanical and electrical engineering services.

We have expertise in:

• Low voltage (LV) and high voltage (HV) electrical power distribution systems.
• Sewage systems and pumping stations.
• Biological waste treatment plants.
• Telecommunication networks (copper and fibre).
• Drinking water distribution networks and booster stations.
• Surface and groundwater drainage systems inclusive of borehole delivery and management.
• Roadway and pedestrian walkway lighting networks.
• Managing environmental discharge permit and scientific services.
• Earthworks and ground remediation services.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants. We are also delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.