Support Services Manager

Elysium Healthcare; Thornhill; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

33 days annual leave incl bank hols +

Birthday off

Career development and training

Ely-Vate platform

Wellbeing support

Blue Light Card

Life Assurance

Pension contribution

Freemeals and onsite parking

Job summary

Cefn Carnau Hospital is seeking an experienced Support Services Manager to lead the administration and support services. You will ensure a professional, responsive service for colleagues, service users and stakeholders, while maintaining accurate records and compliant processes.

You will oversee purchasing, supplier liaison and financial admin tasks, and work with clinical teams to support governance, training and maintenance activities across the site.

Qualifications

• GCSEs in English and Maths or equivalent.
• Business Administration NVQ or equivalent is desirable.

Responsibilities

• Oversee administration and support services across Cefn Carnau Hospital.
• Lead the Administration Team and maintain efficient office systems.
• Coordinate governance, training compliance, facilities management and fleet administration.

Skills

Administration

Customer service

Governance

Education

GCSEs (English & Maths)

Business Administration NVQ (desirable)

Tools

None

Job description

Do you have experience in either an administrative role or a customer service role? Join Cefn Carnau Hospital as a Support Services Manager and play a vital role in ensuring the effective day-to-day delivery of administrative and support services across the site.

In this varied and rewarding role, you will oversee the provision of a high-quality, efficient and reliable administration service, supporting the smooth operation of the hospital and ensuring colleagues, service users and external stakeholders receive a professional and responsive service. You will lead the Administration Team, maintain effective office systems and provide operational support across a wide range of functions including governance, training compliance, facilities management and fleet administration.

Working closely with clinical and operational teams, you will coordinate administrative processes, manage correspondence, prepare reports and minutes, support governance activities and ensure records are maintained accurately and confidentially. You will also oversee purchasing processes, raising purchase orders, liaising with suppliers and ensuring invoices are processed efficiently in line with organisational procedures.

A key part of the role involves supporting compliance and operational effectiveness across the hospital. You will coordinate staff training requirements, maintain accurate training records and work with managers to ensure mandatory learning remains up to date. You will also oversee Planned Preventative Maintenance (PPM) administration, ensuring servicing schedules, contractor visits, certification and compliance records are maintained effectively.

In addition, you will support the management of the site's vehicles and driver records, ensuring vehicle servicing, MOTs and compliance checks are completed on time. Where required, you will also provide support with financial administration, including patient funds processes, petty cash management and associated record keeping.

What you will need to be successful:

• 4 GCSEs, grade C or above, or equivalent (including English and Maths)
• Business Administration NVQ or equivalent (desirable)

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £38,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Freemeals and onsite/local free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Expected Salary (this is not sent to the employer)