Support Services Delivery Manager

Shropshire Community Health NHS Trust; West Midlands; Remote; GBP 49,000 - 57,000; Full time

Benefits offered by this job

Flexible working

Home or remote working

Compressed hours

Job summary

Shropshire Community Health NHS Trust is seeking an Operational Manager for the Children and Families portfolio. You will oversee a group of services, estates and facilities, and ensure safety, policy compliance and performance against agreed targets.

Reporting to the Operational Lead, you will manage staff and budgets, drive continuous improvement, deliver HR and finance standards, and build strong interagency relationships to support children's services across Shropshire, Telford & Wrekin,

Qualifications

• Masters degree in a relevant discipline or equivalent experience.
• Experience leading multi-disciplinary teams and managing budgets.
• Proven ability to deliver change and manage complex projects in health/social care.

Responsibilities

• Lead development of the Children and Families administrative hub.
• Oversee estates and facilities at agreed locations ensuring safety and security.
• Deliver finance, HR and quality standards within the portfolio.
• Manage risk and business continuity relating to estates and information governance.

Skills

Interpersonal skills

Communication

Presentation skills

Analytical thinking

Education

Masters degree in Leadership/Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Prince 2 Foundation

Job description

Accountable to the designated Operational Lead and working closely with Clinical Service Managers, the Children and Families Service Delivery Manager will be responsible for operationally managing a portfolio of support services, projects and service level agreements as designated by Operational Lead.

These currently relate to a specified group of Children's services includingBuildings Manager for Coral House, Stepping Stones, Monkmoor Campus.Responsible for staff and budgetary management within the portfolio of services, for ensuring strategic objectives are met and for supporting the Trust's values, continuous improvement and long term sustainability.

Main duties of the job

Specifically the Operational Manager role involves:

• Leading the development of the Children and Families administrative hub
• Acts as lead for the maintenance and development of estates and facilities at agreed locations, ensuring the procedures and policies are in place for the safety and security of the buildings, site and all staff and visitors.
• Delivering finance, HR and quality standards within the designated portfolio of services.
• Delivering risk management and business continuity management relating to relevant estates, and Information governance and record.
• Keeping standards within the designated portfolio of services and in support of related clinical services.
• Supporting the delivery of relevant operational performance targets, including access and activity targets with relevant clinical services.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Person Specification

Training and qualifications

• A Masters Degree in a relevant discipline (e.g. Leadership and Management studies, Project Management, Information Systems,) or equivalent experience working at a similar level in specialist area.

Experience

• Demonstrated experience of interagency, multiagency and multidisciplinary working. Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
• Experience of financial/budgetary management.
• Demonstrated previous experience in leading and managing health and/or social care staff with a range of skills and experience to deliver organisational goals and objectives; robust human resource performance management; using capability or disciplinary procedures.
• Experience of implementing change management techniques.
• Significant experience in managing projects and working within the NHS across provider or commissioning arena.

Knowledge and skills

• Demonstrable specialist knowledge of Business Management functions or ability to rapidly acquire this knowledge and operate at this level.
• Excellent inter-personal, communication and presentations skills both written and verbal.
• Advanced user of Microsoft Office suite of programmes, particularly Word and Excel, up to a level comparable with Advanced ECDL qualifications.
• Demonstrate a problem resolution and skills to analyse, interpret and resolve complex queries in relation to data and health records.
• Comprehensive knowledge of project principles, techniques and tools such as Prince 2 Foundation and Microsoft Project.

Other

• Must be able to meet travel requirements of post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£49,387 to £56,515 a yearPer Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time,Flexible working,Home or remote working,Compressed hours