Support Services Administrator

Wessex Water Services; Haverhill; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday rising to 28 with len

Up to 20% pension contribution

Holiday purchase/sell scheme

Performance bonus ~5%

Healthcare package

£1,000 referral fee

Life assurance

EV and cycle2work schemes

Family-friendly policies

Volunteer day

Cashback and retailer discounts

Job summary

Turnbull is seeking a proactive Support Services Administrator to join our SZC team. You will be the sole on-site administrator, handling office operations, records management, meetings, and CRM tasks while collaborating with the broader Support Services group in the South West.

We're looking for a candidate with solid administration experience, excellent communication skills, and the ability to balance priorities in a busy environment.

Qualifications

• Previous office management / administration experience.
• Excellent attention to detail, with attentive record keeping skills.
• The ability to work independently and as part of a team.
• Great time management with strong prioritisation and organisation skills.
• Exceptional communication and customer service skills.
• Ability to maintain an understanding of multiple systems and processes.
• Proficient in Microsoft Office packages e.g., Excel, Word, PowerPoint.
• The ability to multitask.
• To be resilient and confident in building relationships with all levels.

Responsibilities

• Manages day-to-day running of the office, including ordering stationery and desk/parking trackers.
• Scans and uploads records to in-house software (SharePoint).
• Schedules meetings, books rooms, plans refreshments, and prepares documentation.
• Manages correspondence by answering emails/queries in the admin inbox.
• Drafts, formats, and prints documents to support the team.
• Manages and administers bespoke CRM systems for multiple requests.
• Maintains accurate data records.
• Supports wider team with ad hoc administrative requests.
• Supports local events, including merchandise management.
• Supports logistical and operational requests, including fuel card management and vehicle repairs.
• Supports Social Media Specialist with ad hoc requests and content creation.

Skills

Office management

Administration

Attention to detail

Time management

Communication

MS Office

Multitasking

Relationship building

Independent work

Tools

SharePoint

CRM systems

Job description

Are you looking for a new, exciting, and challenging role where you can fully utilise your administration and customer service skills? If so, we have a fantastic opportunity for a Support Service Administrator to join our new and growing team at Sizewell C!

What you'll do

As the only Support Services Administrator onsite, you'll play a key role in establishing the Turnbull offices at SZC,and supporting with the general administration duties. Although this is a stand alone role, you will be a valued member of our wider Support Services team, based in the South West.

• managing the day to day running of the office, including ordering stationery, and managing desk/parking trackers
• scanning and uploading records on to in-house software (SharePoint)
• arranging meetings by scheduling appropriate meeting times, booking rooms, planning refreshments, and preparing any documentation
• managing correspondence by answering emails/queries via the joint admin inbox
• drafting, formatting, and printing relevant documents to support the team
• managing and administering bespoke CRM systems for a multitude of requests
• maintaining accurate records of data
• supporting the wider team with ad hoc administrative requests
• supporting local events, including managing merchandise
• supporting with logistical and operational requests, including fuel card management and vehicle repair and maintenance requests
• supporting our Social Media Specialist with ad hoc requests and content creation

The Support Services team are responsible for managing multiple site processes and control systems. Much of your role will be working in the office, but you may also spend time out on site when required.

This is a varied and busy role which will involve liaising with different teams and balancing priorities to ensure smooth delivery of the contract. Although we have a lot of established processes to follow, there will be the opportunity to make the role your own, and develop as our presence and team at SZC grows.

Although specific system knowledge is not a requirement, as all training and support will be provided upon joining the Turnbull team, we are looking for someone who has previous administration experience.

Occasional travel to the South West for training and team building will also be required.

What you’ll need

To be successful, you’ll need:

• previous office management / administration experience
• excellent attention to detail, with attentive record keeping skills
• the ability to work independently and as part of a team
• great time management with strong prioritisation and organisation skills
• exceptional communication and customer service skills
• ability to maintain an understanding of multiple systems and processes.
• proficient in Microsoft Office packages e.g., Excel, Word, PowerPoint
• the ability to multitask
• to be resilient and confident in building relationships with all levels

In addition to the above, you may be required to take part in routine weekend standby cover which is compensated in addition to the set salary.

What you’ll receive

At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone.

We firmly believe that investing in our people is the key to our success, which is why we offer a range of financial and non-financial benefits to support your health and wellbeing.

• 25 days' holiday rising to 28 with length of service (Pro Rata)
• Up to 20% combined pension contribution.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• Performance related bonus of around 5%.
• A healthcare package that supports you with your healthcare costs.
• A £1,000 referral fee if you recommend someone to work for us.
• Life assurance of up to eight times your salary.
• Sustainable benefits including electric vehicle and cycle2work schemes.
• A range of family friendly policies including enhanced maternity and paternity leave.
• One paid volunteering day each year.
• Cashback and discounts from over 3,000 retailers.

Who we are

We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.

From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.

Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.

The services we provide to our clients include but are not limited to:

• Project management.
• Design and build services.
• Consent management and delivery.
• Contract management.
• Delivery of civil, mechanical and electrical engineering services.

We have expertise in:

• Low voltage (LV) and high voltage (HV) electrical power distribution systems.
• Sewage systems and pumping stations.
• Biological waste treatment plants.
• Telecommunication networks (copper and fibre).
• Drinking water distribution networks and booster stations.
• Surface and groundwater drainage systems inclusive of borehole delivery and management.
• Roadway and pedestrian walkway lighting networks.
• Managing environmental discharge permit and scientific services.
• Earthworks and ground remediation services.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants. We are also delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.