Wellness Host

ISS Facility Services UK; Slough; On-site; GBP 21,000 - 27,000; Full time

Job summary

ISS Facility Services UK is seeking a Wellness Host in London to welcome colleagues, help them get the most from the wellness facilities and digital tools, and maintain a safe, inviting space.

You will engage with colleagues across studios, lockers and changing rooms, support bookings and memberships through CRM systems, promote wellbeing initiatives, and handle daily admin tasks to ensure smooth operations.

Qualifications

• Genuine interest in health, wellbeing and fitness.
• Confident written and verbal communication.
• Friendly, approachable manner when assisting others.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office and digital systems.
• Ability to multitask in a busy environment.
• Awareness of health and safety practices in shared spaces.
• Ability to set boundaries when offering guidance.
• Proactive mindset with willingness to learn and grow.

Responsibilities

• Provide a warm and positive welcome to colleagues using wellness facilities.
• Act as a helpful point of contact for questions, guidance and support within the space.
• Support colleagues in using digital wellness tools and systems confidently.
• Maintain a clean, safe and welcoming environment across all wellness areas.
• Monitor facilities such as studios, lockers and changing rooms to ensure readiness.
• Manage bookings, memberships and updates using CRM systems.
• Promote wellness services through face to face engagement and internal channels.
• Follow health and safety procedures at all times.
• Log and coordinate maintenance or service requests with relevant teams.
• Carry out daily administrative tasks to support smooth running of the facilities.

Skills

Health & wellbeing interest

Confident communication

Friendly approachable

Great organisational skills

MS Office & digital systems

Multitasking in busy environments

Health & safety awareness

Boundary setting when guiding

Proactive learner

Tools

CRM systems

Job description

Wellness Host

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

Join a welcoming and people-focused environment where your passion for wellbeing helps create a positive daily experience.

As a Wellness Host, you will support colleagues in getting the most from the wellness facilities and digital tools, while helping to maintain a safe, inviting and well-organised space.

As a Wellness Host, you will play an important role in creating a welcoming and supportive wellness environment. You will engage with colleagues using the facilities, helping them feel confident in navigating both the physical space and digital wellness tools.

You will take pride in maintaining a clean, presentable and safe environment across all areas, including studios, changing facilities and shared spaces. Your presence will ensure that colleagues feel supported throughout their visit.

Working closely with digital systems, you will support bookings, memberships and user queries through CRM platforms. You will also help promote wellbeing initiatives, encouraging engagement and building awareness of available services.

This role offers variety and the opportunity to make a meaningful impact on the daily wellbeing of others, while developing your own knowledge of health, fitness and customer experience.

Key Responsibilities

• Provide a warm and positive welcome to all colleagues using the wellness facilities
• Act as a helpful point of contact for questions, guidance and support within the space
• Support colleagues in using digital wellness tools and systems confidently
• Maintain a clean, safe and welcoming environment across all wellness areas
• Monitor facilities such as studios, lockers and changing rooms to ensure readiness
• Manage bookings, memberships and updates using CRM systems
• Promote wellness services through face to face engagement and internal channels
• Follow health and safety procedures at all times
• Log and coordinate maintenance or service requests with relevant teams
• Carry out daily administrative tasks to support smooth running of the facilities

Professional and Personal Competencies/Qualifications

• A genuine interest in health, wellbeing and fitness
• Confident communication skills, both written and verbal
• A friendly and approachable style when supporting others
• Strong organisational skills and attention to detail
• Ability to use Microsoft Office and digital systems comfortably
• Ability to manage multiple tasks in a busy environment
• Awareness of health and safety practices in shared spaces
• Confidence in understanding boundaries when offering guidance
• A proactive mindset with a willingness to learn and grow

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.