Support Service Worker

Thirteen Group; Tees Valley; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Salary £23,593.21 per annum pro rata

Annual leave 28–31 days (pro rata)

Pension up to 17% contributions

Simply Health

T'dar discounts

Opportunities to buy/sell annual leave

Job summary

Thirteen Group is seeking a Support Service Worker to join our supported housing service at Penrith Road, Middlesbrough. This role is for 33 hours per week.

We provide quality homes, build stronger communities, and support people to live well. You will develop support plans, offer flexible, person-centred assistance, and help families live more independently while working a 24/7 rota including sleepovers and weekends.

Qualifications

• Experience of supporting vulnerable client groups, with safeguarding awareness.
• Ability to work lone shifts and across a four-week rota.
• Prioritise workload in a non-judgmental way.

Responsibilities

• Develop support plans with customers including help with parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
• Provide flexible, person-centred support and identify goals through individual support plans.
• Offer support to families to be able to live more independently.
• Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents' meetings.
• Gain insight across schemes by working across teams and building strong relationships.
• Verify right to work in the UK; note no Skilled Worker Sponsorship at this time.

Skills

Support planning

Person-centered approach

Lone working

Emotional resilience

Safeguarding awareness

Non-judgmental attitude

Job description

Responsibilities

• Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
• Provide support to our customers in a flexible and person-centred way. You'll identify their goals through individual support plans.
• Offer support to families to be able to live more independently.
• Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents' meetings. We'll give you the creative freedom to provide positive outcomes for our customers.
• The opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams. Experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
• Able to prioritise your workload and supportive in a non-judgmental way.
• Emotional resilience and the ability to deal constructively with challenging behaviour.
• This role involves lone working, so you'll be able to thrive in your own environment, as well as part of a team. As part of our hiring process, if you're successful you'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

About the role and organisation

Thirteen Group is on the lookout for a Support Service Worker to join our supported housing service at Penrith Road, Middlesbrough. This role is for 33 hours per week.

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

We are a company that values diversity and inclusivity, and we welcome talent from everywhere. We offer tailored support services beyond housing solutions.

Working times & rota

Penrith Road has 15 self-contained flats and a range of communal facilities, as well as a private flat for our colleagues' sleepover. Whilst on shift, you'll be based in the office right at the heart of this scheme when you are not supporting our families. This service operates 24/7 and you'll work across a four-week rota, including sleepover shifts, weekends, evenings and bank holidays.

Four-week rota

• Week 1:
  • Monday 8.00am to 12.30pm
  • Tuesday to Thursday off
  • Friday 11.00am to 11.00pm
  • Saturday 8.00am to 11.30am
  • Sunday 11.00am to 11.00pm
• Week 2:
  • Monday 8.00am to 12.00pm
  • Tuesday off
  • Wednesday 11.00am to 11.00pm
  • Thursday 8.00am to 11.30am
  • Friday off
  • Saturday 11.00am to 11.00pm
  • Sunday 8.00am to 11.30am
• Week 3:
  • Monday off
  • Tuesday 11.00am to 11.00pm
  • Wednesday 8.00am to 12.00pm
  • Thursday 11.00am to 11.00pm
  • Friday 8.00am to 11.30am
  • Saturday and Sunday off
• Week 4:
  • Monday 11.30am to 11.00pm
  • Tuesday 8.00am to 12.00pm
  • Wednesday and Thursday off
  • Friday 11.00am to 11.00pm
  • Saturday 8.00am to 11.30am
  • Sunday 11.00am to 11.00pm

Shift notes

• Sleepover shift.

Thirteen Benefits

• Salary - £23,593.21 per annum pro rata, plus enhancement rates for sleepovers, Sundays and bank holidays.
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health - save money on common health expenses and get access to health and wellbeing support services.
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave