Support Service Worker (part-time)

Thirteen; Tees Valley; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Salary

Annual leave

Pension

Simply Health

Discount platform (T’dar)

Leave buy/sell

Job summary

Thirteen Group is seeking a dedicated Support Service Worker for the Penrith Road scheme in Middlesbrough. The role covers 33 hours per week with sleepover shifts, weekends, evenings and bank holidays, on a four-week rota.

You will support families facing homelessness, helping with parenting, budgeting, tenancy plans and community living while based at the on-site office. You’ll work as part of a team to deliver person-centred support, enable move-on to independent living, and participate in a

Qualifications

• Experience of supporting vulnerable client groups and safeguarding complexities.
• Ability to prioritise workload and be supportive in a non-judgmental way.
• Emotional resilience and constructive handling of challenging behaviour.
• Role involves lone working as well as teamwork.

Responsibilities

• Develop support plans with customers, including parenting, tenancy support, crisis prevention, money management and tenancy goals.
• Provide flexible, person-centred support; identify goals via individual plans.
• Help families to live more independently and build resilience.
• Run activities on money management, budgeting, cooking, and resident meetings with room for creativity to achieve positive outcomes.
• Opportunity to pick up extra hours across schemes to gain broader experience.

Skills

supporting vulnerable clients

safeguarding (adult & child)

lone working

teamwork

Job description

Join us as a Support Service Worker at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for a Support Service Worker to join our supported housing service at Penrith Road, Middlesbrough. This role is for 33 hours per week.

We offer support to families who have found themselves homeless and offer vital support with their immediate needs, right through to positive move on back to sustainable, independent living.

Penrith Road has 15 self-contained flats and a range of communal facilities, as well as a private flat for our colleagues’ sleepover. Whilst on shift, you'll be based in the office right at the heart of this scheme when you are not supporting our families.

This service operates 24/7 and you’ll work across a four-week rota, including sleepover shifts, weekends, evenings and bank holidays. This is as follows:

• Week 1: Monday, 8.00am to 12.30pm; Tuesday to Thursday, off; Friday, 11.00am to 11.00pm*; Saturday, 8.00am to 11.30am; Sunday, 11.00am to 11.00pm*.
• Week 2: Monday, 8.00am to 12.00pm; Tuesday, off; Wednesday, 11.00am to 11.00pm*; Thursday, 8.00am to 11.30am; Friday, off; Saturday, 11.00am to 11.00pm*; Sunday, 8.00am to 11.30am.
• Week 3: Monday, off; Tuesday, 11.00am to 11.00pm*; Wednesday, 8.00am to 12.00pm; Thursday, 11.00am to 11.00pm*; Friday, 8.00am to 11.30am; Saturday and Sunday, off.
• Week 4: Monday, 11.30am to 11.00pm*; Tuesday, 8.00am to 12.00pm; Wednesday and Thursday, off; Friday, 11.00am to 11.00pm*; Saturday, 8.00am to 11.30am; Sunday, 11.00am to 11.00pm*.

*Sleepover shift.

Thirteen Benefits:

• Salary - £23,593.21 per annum pro rata, plus enhancement rates for sleepovers, Sundays and bank holidays.
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
• Provide support to our customers in a flexible and person-centred way. You’ll identify their goals through individual support plans.
• Offer support to families to be able to live more independently.
• Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents’ meetings. We’ll give you the creative freedom to provide positive outcomes for our customers.
• The opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

About You:

• Experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
• Able to prioritise your workload and supportive in a non-judgmental way.
• Emotional resilience and the ability to deal constructively with challenging behaviour.
• This role involves lone working, so you’ll be able to thrive in your own environment, as well as part of a team.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Laura Astin, Specialist Housing Team Leader 07500 951781 for an informal discussion.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.