Support Security Officer

Mitie; Manchester; Presencial; GBP 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Resumo da oferta

Mitie Group is seeking a Support Security Officer for M&S stores in Manchester and surrounding areas. The role involves staying calm under pressure, providing professional security while delivering excellent customer service, and helping keep customers and colleagues safe.

You’ll be a visible presence in-store, using store tech and reporting tools to support operations and incident management. A valid SIA licence is desirable, with a focus on protecting people, products and the store environment.

Qualificações

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsabilidades

• Maintain a visible security presence to deter incidents and assist customers.
• Prevent loss, respond to incidents and identify risks to store safety.
• Support safe ways of working and protect the store environment.
• Use store technology for reporting, incident management and operations.

Conhecimentos

Strong communication

Customer-focused

Calm under pressure

Proactive mindset

Professional demeanor

Ferramentas

Mobile reporting systems

Body-worn cameras

Descrição da oferta de emprego

Support Security Officer –M&S

Salary - £15.15 per hour

Must have own transport and be able to cover the following areas:

Manchester, Greater Manchester, Stretford, Prestwich, Trafford Centre, Ashton Moss, Stockport, Walkden, Altrincham, Bury the Rock & surrounding areas.

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme