Support Security Officer

Mitie Group; Greater Manchester; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

£15.15 per hour

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Job summary

Marks & Spencer is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in the Manchester area. You will be a visible presence in-store, helping customers and protecting people, store assets and products.

We value calm, professional individuals with strong communication skills and a proactive mindset, capable of making quick decisions. A valid SIA licence is desirable but not essential, and a 5-year UK work history check is required.

Qualifications

• Previous security experience is preferred (not required).
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make quick sound decisions.
• 5-year checkable work history within the UK is required.

Responsibilities

• Maintain a visible security presence in store and support store colleagues.
• Prevent loss, respond to incidents, and identify risks to keep people safe.
• Use store technology (reporting systems, body-worn cameras) to support operations.
• Provide excellent customer service and help customers feel supported.

Skills

Customer service

Strong communication

Calm under pressure

Proactive mindset

Job description

Must have own transport and be able to cover the following areas:

Manchester, Greater Manchester, Stretford, Prestwich, Trafford Centre, Ashton Moss, Stockport, Walkden, Altrincham, Bury the Rock & surrounding areas.

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan