Support Secretary/Administration Assistant

NHS; Dudley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Dudley is seeking a Support Secretary/Administration Assistant to work approximately 15 hours per week. The ideal candidate will provide comprehensive secretarial and administrative support, including communication with patients and processing referrals. Qualifications include GCSEs and relevant healthcare training. This role offers the opportunity to work in a friendly and supportive environment.

Qualifications

• Ability to manage administrative tasks effectively.
• Experience in a healthcare setting preferred.
• Strong communication skills necessary.

Responsibilities

• Typing letters, reports, and associated documentation as required.
• Liaising with hospitals and community services for referrals.
• Managing all enquiries effectively.
• Maintaining an accurate referrals database.

Skills

Communication

Organizational skills

Attention to detail

Data entry

Education

5 GCSEs grade 4 minimum including Mathematics and English

NVQ Level 2 in Health and Social Care

Level 3 trained in Medical Terminology

Job description

Support Secretary/Administration Assistant

The Ridgeway Surgery are looking to recruit a Support Secretary/Administration Assistant to work approximately 15 hours per week including Fridays (hours on other days to be agreed with the successful candidate).

The successful candidate will support the Practice Secretary and Management team in the delivery of a comprehensive secretarial and administrative service.

Main duties of the job

The role will include communicating with patients,answering queries, typing correspondence such as patient referral letters and also higher level admin practice work, such as writing patient searches and reviewing data to ensure we continue to offer excellent patient service.

About us

The Ridgeway Surgery is a 12000 patient practice located in Sedgley, near Dudley. We consistently score highly for patient satisfaction and access to appointments and services. In the last GP National Patient Survey we were within the top 10 achieving practices for patient experience in the Black Country. We have low staff turnover and offer a friendly and supportive working environment. As a training and research practice we offer placements to GPs and doctors in training and take part in research trials.

Job responsibilities

The following are the core responsibilities ofthe Support Secretary/Administration Assistant role. There may be, on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload and staffinglevels:

a. Typing letters, reports and associateddocumentation as required

b. Liaising with external agencies such ashospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effectivemanner

d. Maintaining an accurate referralsdatabase

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning patient related documentationand attaching scanned documents to patients healthcare records

h. Inputting data into the patientshealthcare records as necessary

i. Processing referrals using theelectronic referral system (ERS)

j. Processing requests for informationi.e., SAR, insurance/solicitors letters and DVLA forms

k. Coding data on the clinical IT system

l. Answering incoming phone calls,transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries asnecessary

n. Carrying out system searches asrequested

o. Maintaining a clean, tidy, effectiveworking area at all times

p.Producemeeting agendas and record the minutes of meetings

r. Complete opening and closing procedures in accordancewith the duty rota

s. Reviewing data at the request of the management team

t. Setting up patient searches to retrieve and analyse data

u. Approropriate tasks as allocated by the Partners/management team

Person Specification

Qualifications

• 5 GCSE's grade 4 minimum to include Mathematics and English
• NVQ Level 2 in Health and Social Care
• Level 3 trained in Medical Terminology

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of high level administrative duties
• Experience of working in a GP practice
• Experience of working in a primary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.