Support Secretary - Acute Paediatrics

NHS Jobs; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking a Support Medical Secretary to provide comprehensive secretarial support to consultants and medical staff. The role includes preparing clinic letters and summaries using digital dictation, managing clinics, and maintaining accurate records to support clinical decision-making.

You will coordinate patient pathways, liaise with families, GPs and schools, identify delays, and ensure targets are met for a smooth patient journey.

Qualifications

• Full secretarial support to consultants and medical staff.
• Experience with medical terminology.
• Proficiency with digital dictation systems.
• Excellent typing and record-keeping.

Responsibilities

• Provide full secretarial support to consultants and junior medical staff.
• Prepare clinic letters, summaries and reports using digital dictation.
• Prepare paperwork for clinics and manage electronic filing.
• Maintain accurate patient records to support clinical decisions.
• Coordinate patient pathways and track progression through the pathway.
• Liaise with families, GPs and schools to gather information and chase delays.
• Manage consultant diaries, arrange meetings, book venues and take minutes.
• Highlight deadlines and bring-forward systems to ensure timely pathways.
• Provide updates to parents and carers and signpost appropriately.

Skills

Typing skills

Medical terminology

Diary management

Communication skills

Education

Secretarial qualification

Tools

Tpro

Job description

The Support Medical Secretary plays a key role in ensuring that the patients pathway operates safely, efficiently and with excellent patient experience. You will be responsible for providing a full secretarial service to consultants and junior medical staff, including preparing clinic letters, diagnostic summaries and reports using digital dictation systems such as Tpro. This requires strong typing skills, attention to detail and familiarity with medical terminology. You will also prepare paperwork for clinics, manage incoming messages, organise electronic filing, and maintain accurate records to support clinical decision-making. A core part of the role is pathway coordination. You will track each patients progression through their pathway, liaising with families, schools, GPs and other agencies to gather and chase required information. You will identify and escalate delays that could impact diagnostic timeliness or create bottlenecks, helping to ensure the service meets key targets and delivers a smooth patient journey. You will proactively manage consultant diaries, arrange meetings, prepare agendas, book venues and take minutes as required. Strong organisational skills are essential, as you will maintain bring-forward systems, highlight deadlines, prepare daily briefings, and ensure that relevant files, clinic lists and notes are ready in advance. The post requires a high level of communication, professionalism and confidentiality. You will support parents and carers by providing updates, addressing enquiries, and signposting appropriately, ensuring families feel informed and supported. Internally, you will work closely with medical staff, administrative teams, operational managers and external partners to ensure the highest standard of coordination and documentation. You must be able to work independently, using your initiative to prioritise workload, balance competing tasks and maintain high standards of accuracy. Flexibility is also required, as you may be asked to provide cover for colleagues to maintain continuity across the administrative team.

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust

Lancashire Teaching Hospital NHS Foundation Trust