Medical Secretary - Community Paediatric Department

Mid Cheshire Hospitals NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 28,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Medical Secretary for the Community Paediatric Department. The role supports clinicians with diary management, clinic scheduling, and accurate documentation. The post involves handling a large volume of calls and providing backup for safeguarding administration.

Based at Wharton Healthcare Centre with occasional work at Leighton Hospital, 37.5 hours/week, 09:00–17:00, Monday–Friday; hours to be finalised at interview.

Qualifications

• Previous secretarial experience essential.
• Ability to manage diaries and schedule clinics.
• Accurate preparation and distribution of correspondence for clinician approval.
• Calm, empathetic approach when dealing with referrers and families.

Responsibilities

• Manage clinicians' diaries and schedule clinics.
• Plan and record patient appointments and waiting lists.
• Prepare and distribute correspondence after appointments; upload EHCP reports.
• Handle a high volume of calls to the office; support safeguarding admin when needed.

Skills

Diary management

Administrative experience

Communication skills

Phone handling

Tools

Microsoft Office

Job description

Mid Cheshire Hospitals NHS Foundation Trust

Medical Secretary - Community Paediatric Department

The closing date is 12 November 2026

The Community Paediatric Department forms part of the Women's & Children's Division of the Trust, and provides a service to children from birth up to age 19. We have a team of Community Paediatricians and Specialist Nurses, supported by administrative and clinic support staff. The department is based at Leighton Hospital in Crewe and at Wharton Healthcare Centre in Winsford, and we currently have a vacancy for a medical secretary, working up to 37.5 hours per week, Monday to Friday, 09:00 - 17:00, hours to be finalised at interview.

Whilst the post is based primarily at Wharton Healthcare Centre, service need may require you to work at our Leighton base from time to set.

Main duties of the job

This is a demanding role which requires excellent organisational skills. You will be expected to provide comprehensive secretarial support to a number of clinicians, managing diaries, and scheduling clinics, ensuring all paperwork required is available. You will outcome appointments and manage waiting lists. You will prepare and distribute correspondence following appointments, and will ensure EHCP reports are uploaded to the system appropriately. You will deal with a large volume of calls to the office. You will provide back up to the Safeguarding Administrator when she is absent from the office, which may involve organising Child Protection Medicals, Initial Health Assessments or Adoption Medicals for Children, ensuring statutory timescales are met.

About us

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area's largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.

As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Job responsibilities

Applicants should be highly motivated and have the ability to work on their own initiative, but also be happy to work as part of a team. Previous secretarial experience is essential. A high level of accuracy and attention to detail is required for this role.

You will deal with a considerable number of calls from referrers and parents/carers, and it's therefore essential that you have a calm, empathetic approach.

You will work within a small friendly team all of whom support each other when necessary.

Person Specification

• Able to produce accurate and timely documentation for approval by clinician
• Good understanding of patient-centred care
• Understanding of the need for a flexible and adaptive approach
• Good understanding of role boundaries

Experience

• Proven previous administrative experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid Cheshire Hospitals NHS Foundation Trust