Support & Safety Coordinator for Homeless Services

Jobtailor; Belfast City District; On-site; GBP 21,000 - 25,000; Full time

Job summary

Depaul is seeking a dedicated Support Worker in Belfast to assist those facing long-term homelessness and addiction challenges. The role focuses on meeting practical needs, maintaining safety, and building trusting relationships within a team environment.

You will support service users, manage records (OTIS), and participate in handovers and meetings, ensuring compliance with health and safety policies and providing high-quality service delivery.

Qualifications

• A minimum of 1 year full time work experience supporting vulnerable families and/or vulnerable adults (or 1 year volunteer experience).
• Competent IT skills in word/excel/email.
• Ability to deal sensitively with service users and form constructive supportive relationships with all stakeholders.
• Ability to work constructively as part of a team
• Ability to be flexible to meet the varying needs of the Service Users.
• Knowledge and experience of assessing needs and risk with the ability to develop specific and targeted Service User led support plans.
• Commitment to the ethos of Depaul.

Responsibilities

• To provide support for people who have experience of being long term street homeless or risk of homelessness with addiction issues.
• To ensure that the practical needs of the service users are met (in conjunction with volunteers); i.e. providing food, laundry, clean bedding, etc.
• To ensure a safe and secure environment and to maintain high standards within the project.
• To work with all service users to gain their trust and respect and to deal with difficult or problematic situations in a sensitive manner.
• To carry out the duties on the cleaning rota.
• To ensure all quality assurance policies and procedures are adhered to.
• To work as a member of the services team in the best interests of the service users.
• To participate in handovers ensuring that shifts are planned, important information is handed over and that all records have been updated appropriately.
• To communicate all relevant information and appointments to colleagues through established communication systems.
• To attend and participate in team meetings, staff team days and training sessions, if relevant.
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy local service procedures.
• To undertake assigned duties regarding the overall health and safety and security of the building and to use security/safety systems put in place and to record and report all issues.
• To ensure good housekeeping and upkeep of the equipment, furnishings etc. so that they remain to a high standard.
• To regularly input and maintain information relating to service users on a computerised system (OTIS).
• To ensure all appropriate records and forms are completed by service users.
• To build up good working relationships with other projects and agencies.
• To maintain all records of work necessary for the smooth running of the project.

Skills

IT skills (Word/Excel/Email)

Sensitive service users handling

Team collaboration

Flexibility

Needs assessment & risk management

Commitment to ethos

Tools

OTIS

Job description

Depaul is seeking a dedicated Support Worker in Belfast to assist those facing long-term homelessness and addiction challenges. The role focuses on meeting practical needs, maintaining safety, and building trusting relationships within a team environment.

You will support service users, manage records (OTIS), and participate in handovers and meetings, ensuring compliance with health and safety policies and providing high-quality service delivery.