Support Receptionist

Sodexo; Portsmouth; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Mental health support

Employee assistance programme

24/7 virtual GP

Discounts for you & family

Retirement plan

Cycle to Work

Volunteer day

Job summary

Sodexo at HMNB Portsmouth, PO1 4QT, is seeking a Support Receptionist to provide ad-hoc cover in a busy 24/7 accommodation reception. You will welcome customers, assist with check-ins/check-outs and support the team during annual leave and absences.

Shifts are 12 hours across days, nights and weekends, 18 hours per week in total. You will work in a professional MoD environment, maintaining confidentiality and delivering a high-standard, welcoming service throughout the year.

Qualifications

• Good verbal and written communication skills.
• A friendly, professional and customer-focused approach.
• Strong organisation and time management skills.
• Good working knowledge of Microsoft applications.
• Confidence communicating with a range of customers and colleagues.
• Ability to handle information discreetly and confidentially.

Responsibilities

• Provide professional and welcoming reception support within a busy accommodation environment.
• Support the reception team by providing cover for annual leave and absence.
• Welcome customers and assist with check-ins and check-outs.
• Prepare paperwork and documentation for new arrivals.
• Respond to enquiries at the reception desk and manage incoming telephone calls.
• Liaise effectively with internal and external customers.
• Maintain excellent customer and client relationships.
• Handle sensitive information with discretion and maintain strict confidentiality.
• Ensure effective communication with colleagues, customers and management.
• Maintain a clean, tidy and professional reception area.
• Follow all relevant company procedures, site requirements and health and safety standards.
• Attend relevant team briefings, meetings and training as required.

Skills

Communication skills

Organisation

Microsoft Office

Customer-focused

Discretion & confidentiality

Tools

Microsoft Office

Job description

• 18 hours per week
• This position provides ad-hoc cover for annual leave and absence within a reception service operating 24 hours a day, 7 days a week, 365 days a year.
• Shifts are 12 hours and will include a mixture of days, nights and weekends, depending on operational requirements.
• £12.96 per hour
• Free Car parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Portsmouth, PO1 4QT

Job Introduction

Be the welcoming face of our service. Support a busy 24/7 operation. Make every interaction count.

At Sodexo, we're looking for a Support Receptionist to provide ad-hoc cover within our Accommodation Reception team at HMNB Portsmouth, PO1 4QT.

Working within a busy Ministry of Defence environment, you'll play an important role in helping us maintain a professional, welcoming and efficient reception service throughout the year. Providing essential cover for annual leave and absence, you'll support the wider team and help ensure the reception continues to run smoothly and customers receive a consistently high level of service.

As one of the first points of contact, you'll welcome customers, respond to enquiries and provide practical support with accommodation arrivals and departures. You'll be someone who enjoys working with people, communicates confidently and can remain organised and professional in a varied environment.

This is a great opportunity for someone who is customer-focused, reliable and adaptable, and who enjoys being part of a team where no two days are quite the same.

What you'll do

• Provide professional and welcoming reception support within a busy accommodation environment.
• Support the reception team by providing cover for annual leave and absence.
• Welcome customers and assist with check-ins and check-outs.
• Prepare paperwork and documentation for new arrivals.
• Respond to enquiries at the reception desk and manage incoming telephone calls.
• Liaise effectively with internal and external customers.
• Maintain excellent customer and client relationships.
• Handle sensitive information with discretion and maintain strict confidentiality.
• Ensure effective communication with colleagues, customers and management.
• Maintain a clean, tidy and professional reception area.
• Follow all relevant company procedures, site requirements and health and safety standards.
• Attend relevant team briefings, meetings and training as required.

What You Bring

• Good verbal and written communication skills.
• A friendly, professional and customer-focused approach.
• Strong organisation and time management skills.
• Good working knowledge of Microsoft applications.
• Confidence communicating with a range of customers and colleagues.
• Ability to handle information discreetly and confidentially.
• Flexibility to work 12-hour shifts across days, nights and weekends.
• Previous experience of shift work would be beneficial but is not essential.

What we offer

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day