Receptionist

Sodexo Group; Portsmouth; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Free car parking

Job summary

Sodexo is hiring a Receptionist at HMNB Portsmouth (PO1 4QT). The role is 20.5 hours per week on a fixed 7-day rota, with 12-hour day/nights shifts (approx. 2 shifts per week at 05:30–17:30 or 17:30–05:30). Pay is £12.96 per hour with free car parking.

You’ll welcome Naval personnel, visitors and colleagues, support arrivals/check-ins, answer enquiries, handle post, and liaise with internal teams in a busy MOD environment. Training will be provided.

Qualifications

• Friendly, approachable and customer-focused demeanor.
• Strong verbal and written communication skills.
• Good organisation and time management.
• Confident handling of enquiries from diverse people.
• Proficient with Microsoft Outlook and other MS applications.
• Ability to work independently and take initiative.
• Reliable and flexible to work on days, nights and weekends.
• Experience in reception, hospitality or customer-facing roles beneficial but not essential.

Responsibilities

• Provide welcoming reception service to Naval personnel, visitors and colleagues.
• Meet and greet arrivals and respond to general enquiries.
• Support accommodation check-ins/check-outs and related paperwork.
• Answer calls and provide accurate information.
• Manage incoming/outgoing post as required.
• Liaise with booking teams and internal/external customers.
• Maintain confidentiality and handle information securely.
• Keep the reception area clean, tidy and professional.
• Follow Sodexo procedures and health and safety standards.
• Support additional overtime to cover leave or sickness.

Skills

Customer service

Communication

Organisational skills

Problem solving

Outlook

Independence

Reliability

Flexibility

Tools

Microsoft Outlook

Job description

• 20.5 hours per week
• 12 hour shifts, days, nights and weekends
• Part of a 7 fixed day roster - approx 2 x shifts a week - 05:30 - 17:30 or 17:30 - 05:30
  
• £12.96 per hour
• Free Car parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Portsmouth, PO1 4QT

Job Introduction:

Be the welcoming face of our service. Support a busy 24/7 operation. Make every interaction count.

As a Receptionist with Sodexo at HMNB Portsmouth, PO1 4QT, you’ll play an important role in supporting the Accommodation Reception within a busy Ministry of Defence environment.

Working as part of a friendly and supportive reception team, you’ll help ensure the service runs smoothly around the clock, providing a professional and welcoming first point of contact for Naval personnel, visitors and colleagues using the accommodation services.

From welcoming arrivals and supporting accommodation check-ins and check-outs to answering enquiries, managing post and liaising with internal teams, you’ll be at the heart of the day-to-day reception operation. You’ll need to be organised, approachable and comfortable working independently, particularly during night and weekend shifts.

This is a great opportunity for someone with strong customer service skills who enjoys working with people and wants a part-time role with a regular fixed rota. Previous reception experience would be beneficial, but it isn't essential – if you have the right attitude and customer-focused approach, full training will be provided.

What you’ll do:

• Provide a friendly, professional and welcoming reception service to Naval personnel, visitors and colleagues.
• Meet and greet people arriving at reception and respond to general enquiries.
• Support accommodation arrivals and departures, including completing relevant paperwork and carrying out check-ins and check-outs.
• Answer incoming telephone calls and provide accurate information and assistance.
• Manage incoming and outgoing post as required.
• Liaise with the accommodation booking team, Navy accommodation teams and other internal and external customers.
• Maintain excellent customer and client relationships and communicate effectively with the wider team.
• Handle personal and sensitive information with discretion and strict confidentiality, following data protection and security requirements.
• Maintain a clean, tidy and professional reception environment.
• Follow all relevant Sodexo procedures, site requirements and health and safety standards.
• Support the wider reception operation, including additional overtime to cover annual leave or sickness where required.

What You Bring:

• A friendly, approachable and customer-focused manner.
• Good verbal and written communication skills.
• Strong organisation and time management skills.
• Confidence dealing with a variety of people and responding to enquiries professionally.
• Good working knowledge of Microsoft applications, including Outlook.
• The ability to work independently and use your initiative when required.
• Reliability and flexibility to work as part of a rota covering days, nights and weekends.
• The ability to handle confidential information appropriately.
• Previous experience within reception, hospitality, customer service or another customer-facing environment would be beneficial, but isn't essential.
• Previous experience of shift work would be advantageous.
• A willingness to learn – full training will be provided on the internal and MOD accommodation systems used within the role.

You’ll be joining a supportive team in a unique working environment, with the opportunity to work alongside military personnel while developing your customer service and reception experience.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications