Support Officer - Domestic Abuse Service

Clarion Housing Group; Dartford; On-site; GBP 29,000 - 31,000; Full time

Job summary

Clarion Housing Group in Dartford, Kent is inviting applications for a Support Officer to join the Kent Domestic Abuse Service. The role involves working with colleagues in supported housing or outreach services to help families stay safe, access welfare benefits and manage debt, while offering emotional support and housing guidance.

The position is permanent, 36 hours per week, with a starting salary of £29,104 and a range up to £31,342 per year.

Qualifications

• Experience in housing and support sector preferred.
• Professional, empathetic, and understanding approach.
• Willingness to develop knowledge and skills to support customers.

Responsibilities

• Help families stay safe from abuse, enabling access to welfare benefits and help with debt.
• Provide emotional support and help to seek and apply for more permanent housing.

Skills

Empathy

Communication

Professionalism

Job description

Location: Dartford, Kent
Salary: £29,104 - £31,342 per annum - starting salary £29,104 per annum
Hours: 36 per week
Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work UK & Ireland.

Do you want to be part of a dynamic and growing organisation that works to provide housing and tenancy-related support to people experiencing Domestic abuse issues?

Our Kent Domestic Abuse Service is looking for a Support Officer to join our dynamic team in Dartford.

Clarion is offering an exciting opportunity for enthusiastic, motivated and talented individuals to build a career working for one of Europe's largest housing associations. Alongside providing general needs housing Clarion also delivers support services to some of the most vulnerable people in society. Our work supporting individuals and families who have experienced domestic abuse offers our customers the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced. The role of Support Officer whilst challenging at times, is an extremely rewarding one.

We welcome candidates with experience in the housing and support sector. But we're also looking for people who may not have this experience but have the qualities and skills we feel would most benefit our customers; professionalism, empathy and understanding, life experience and a desire to develop their knowledge and skills to best support our customers.

As a Support Officer, you'll work alongside colleagues in supported housing or outreach services in Kent. This will include helping families to stay safe from abuse, enabling access to welfare benefits and help with debt, providing emotional support and helping to seek and apply for more permanent housing. Working for Clarion as part of the Kent team, you'll deliver exceptional support services to our customers.

If you feel you have the qualities we're looking for, we'd love to hear from you.

If this sounds like an opportunity for you, then please review the full role profile on our careers page before applying.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Thursday 22nd October 2026 at midnight.

Applicants must be able to travel across the region as required.

This post is subject to an Enhanced Adult & Child plus barred list check.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.