Support Officer

A2Dominion Group; Guildford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading UK housing association is seeking a Support Officer to provide high-quality person-centred support to clients in supported accommodation. The ideal candidate will engage with various stakeholders to promote independence and ensure compliance with tenancy obligations. With a focus on inclusive practices, we are committed to fostering a diverse workplace environment that champions equality and respect for all backgrounds.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working arrangements

Investment in learning and development

Annual health and lifestyle benefits

Cycle to Work Scheme

Qualifications

• GCSE level in Maths and English required.
• Experience with clients facing mental health issues desirable.
• Ability to build relationships with organizations and clients.

Responsibilities

• Deliver person-centered support to clients.
• Engage with health professionals and ensure client awareness of their rights.
• Complete documentation accurately and on time.

Skills

Communication

Empathy

Organizational skills

Time management

Education

GCSE level in Maths and English (Grades A*-C)

Housing or Support related qualification

Tools

MS Office

Job description

SupportOfficer
Salary: £25,148 - £26,472 per annum
Contract type: Permanent
Working hours: 35 hours a week, 9am – 5pm Monday - Friday
Location: Arundel House, Guildford (on-site)

AboutA2Dominion

We are a UK housing association committed to a new vision – providing homespeople love to live in.

With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We’re here to provide them all with homes that are safe, highquality and sustainable.

Job fair

SupportOfficer
Salary: £25,148 - £26,472 per annum
Contract type: Permanent
Working hours: 35 hours a week, 9am – 5pm Monday - Friday
Location: Arundel House, Guildford (on-site)

AboutA2Dominion

We are a UK housing association committed to a new vision – providing homespeople love to live in.

With over 38,000 homes in management across London and southern England, weprovide a wide range of homes for social, affordable, and private rent,specialist services, as well ashomesfor sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varyinglevels of income. We’re here to provide them all with homes that are safe, highquality and sustainable.

Job fair

And with social housing roots going back eight decades, we continue to ensurethat every penny of profit is reinvested into our charitable social purpose –delivering more homes and better services for customers.

Role Overview

Todeliver high quality person-centred support to customers living in supportedaccommodation service in accordance with the Person Centred principles,enabling clients to sustain their tenancies by promoting independence, freedomand choice.

Key responsibilities

Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.

Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.

Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.

Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.

Engage in continuous professional development and reflective practice.

Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.

Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.

Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.

Actively contribute to the collection of data to be used in statutory returns.

To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary

Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.

High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future.

Professional and value led with integrity, inclusivity, and respect for diversity.

Work outside of standard office hours, as required, to deliver services, following lone working procedures.

Moreabout you

Educated to GCSE level or equivalent in Maths and English (Grades A*- C)

A working knowledge and understanding of how to support people in achieving and maintaining independence is essential.

Experience of working with clients experiencing substance misuse and mental health is desirable.

Experience of providing support to diverse client groups.

Housing or Support related qualification.

Ability to work under own initiative.

Ability to network and build strong relationships with partner agencies, community and key stakeholders.

Organisational skills, including time management and ability to meet targets.

Ability to communicate effectively at different levels.

Ability to deal with distressed and aggressive clients.

Intermediate MS Office skills.

Full driving Licence and use of own transport is essential.

Application process

Please attach a tailored CV for this role,ensuring it highlights relevant experience and provides explanations for anyemployment gaps.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service

Up to 8% contributory pension

Flexible working

Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cyclingequipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we arecommitted to employing disabled people and will: actively look to attract andrecruit disabled people, provide a fully inclusive and accessible recruitmentprocess, offer an interview to disabled applicants who meet the minimumcriteria for the job, be flexible with assessing people so disabled applicantshave the best opportunity to demonstrate that they can do the job, makereasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promoteequality and inclusivity in our hiring processes. We always aim to recruit theperson who is most suited to the job and welcome applications from people ofall backgrounds – men and women, people of all ages, sexual orientations,nationalities, religions, and beliefs.

If you require a reasonable adjustment during the recruitment process, pleasecontact our Resourcing Team to request:

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% ofrole requirements. If this sounds like you, we’d still encourage you toapply and also to arrange a call with one of our Resourcing Team to discussyour application further at

A2Dominion are proud tobe a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, andinclusivity make us better. We embrace the unique contributions of our people andseek to create a workplace where everyone feels like they belong. Find out whyour people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recoveryjourney, creating lasting positive changes in the lives of our customers. Ifyou possess the right motivation and drive to contribute to our recovery andchange initiatives, we invite you to apply and be a crucial part of our team.

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Created on 16/06/2025 by TN United Kingdom