Support Medical Secretary

Cwm Taf Morgannwg University Health Board; Coity; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cwm Taf Morgannwg University Health Board is seeking an enthusiastic Support Medical Secretary to support the directorate based at the Princess of Wales Hospital. The role includes audio typing of medical correspondence, mail handling, and coordinating patient pathways, with a focus on excellent communication and organisation.

Two positions are available, one in Cardiology and one in Diabetes and Endocrinology.

Qualifications

• RSA/OCR Level III or equivalent knowledge and experience.
• Medical Secretary qualification (AMSPAR or ECDL) preferred.
• Knowledge of medical terminology.

Responsibilities

• Audio typing of medical correspondence, mail and filing duties.
• Managing patient pathways and liaising with staff, patients, relatives and external partners.
• Demonstrating excellent communication and organisational skills.

Skills

Keyboard typing

Telephone skills

Communication

Confidentiality

Welsh listening (Level 3)

Education

RSA/OCR Level III

Medical Secretary qualification (AMSPAR / ECDL)

Tools

WPAS

Job description

Cwm Taf Morgannwg University Health Board

Support Medical Secretary

The closing date is 09 November 2026

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Support Medical Secretary to support the directorate based at the Princess of Wales Hospital.

The post holder will be required to work within a team using their own initiative and demonstrate excellent communication and organisational skills.

There are two positions available supporting Cardiology or Diabetes and Endocrinology.

This post is a fixed term/secondment for 12 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

The main purpose of this role will be to provide secretarial duties such asaudio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners.

A good understanding of the principles of Referral to Treatment guidelines is also required and an empathetic approach to customer care, therefore an excellent telephone manner will need to be demonstrated.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

We listen, learn, and improve

We treat everyone with respect

We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Person Specification

Qualifications

• RSA/OCR Level III or equivalent level of knowledge, skills and experience.
• Good standard of education.
• Knowledge of medical terminology.
• Medical Secretary qualification eg. AMSPAR, ECDL.

Experience

• Previous experience in a secretarial role within a health setting.
• Experience of working in a busy office environment.
• Ability to prioritise and manage own workload.
• Previous NHS experience
• Knowledge of NHS/Health Board applications, i.e. WPAS

Aptitude and Abilities

• Excellent keyboard and audio typing skills
• Excellent communication and telephone skills.
• Excellent organisational and time management skills.
• Confidentiality and diplomacy.
• Welsh language speaking/listening skills at Level 3 or above
• Ability to work on own initiative and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board