Support Engineer - Impactful Tech Support & Growth

OneAdvanced Limited; Birmingham; Remote; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Private medical insurance

Pension with company contributions

Life assurance

Job summary

OneAdvanced Limited in Birmingham is seeking a skilled Support Engineer to provide technical support and diagnose complex issues. You will isolate faults, create documentation, and assist customers while maintaining strong relationships.

The role requires clear communication and collaboration with teams to ensure high service quality. In addition, you will work with knowledge management systems, adhere to policy standards, and contribute to continuous improvement.

Qualifications

• Demonstrated ability to diagnose faults and resolve issues efficiently.
• Strong documentation skills for technical/user guides and backups.
• Clear verbal communication to explain complex concepts to customers and colleagues.

Responsibilities

• Provide fault isolation and resolution to limit and address issues promptly.
• Create and maintain technical/user documentation and back up files for recovery.
• Support knowledge management systems and advise others on usage.

Skills

Fault diagnosis

Documentation

Verbal communication

Customer focus

Troubleshoots technical issues

Knowledge management

Tools

Expert system management

Computer skills

Job description

OneAdvanced Limited in Birmingham is seeking a skilled Support Engineer to provide technical support and diagnose complex issues. You will isolate faults, create documentation, and assist customers while maintaining strong relationships.

The role requires clear communication and collaboration with teams to ensure high service quality. In addition, you will work with knowledge management systems, adhere to policy standards, and contribute to continuous improvement.