Support Engineer II, Selling Partner Experience, Selling Partner Experience

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a dynamic team at a forward-thinking company, where you'll play a crucial role in enhancing the Selling Partner experience. As a Support Engineer II, you'll tackle high-impact production issues, develop monitoring solutions, and work on software maintenance across various systems. This role demands a proactive mindset and the ability to learn quickly, ensuring our solutions meet high standards of quality and reliability. Collaborate with talented engineers and analysts while contributing to large-scale projects that directly impact customers and partners. If you're eager to solve complex problems and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in software development or technical support.
• Strong troubleshooting and debugging skills in technical systems.

Responsibilities

• Diagnosing and fixing static route issues and developing monitoring solutions.
• Updating and enhancing current tools and automating support processes.

Skills

Troubleshooting

Software Development

Technical Support

Debugging

SQL

Unix

AWS

Network Management

Education

Bachelor's degree in engineering

Tools

Perl

Ruby

C/C++

JAVA

Job description

Support Engineer II, Selling Partner Experience

Org Details:
The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on ensuring the accuracy of fees charged to Selling Partners, identifying and mitigating financial risk based on fee transactions, supporting robust seller qualification mechanisms, lowering contacts at SPS, and improving Selling Partner experience, as well as launching new product categories in different stores across the world for both 1P and 3P businesses.

Team Details:
The SPEx Tech team consists of engineers, analysts, and quality ninjas, aiming to develop scalable solutions to marquee listing projects like improving the efficiency of category launches, driving the launch of 3P on UMP, and supporting the wider SPEx team with the automation of manual processes. We are looking to grow our team to include additional support engineers, quality assurance engineers, and developers who will roll up their sleeves and drive our projects. If you’re looking to work on ambiguous and large-scale problem statements and have a passion for learning about new and/or interrelated Amazon tools and their impact on our Customers and Selling Partners, this is the right team for you.

Role Overview:
You will be part of a team responsible for all aspects of the Selling Partner experience - from the visual interface to the back-end services. Our systems need to meet remarkably high standards of quality, performance, and reliability, operating around the clock on a massive scale. Your solutions will directly impact our customers! This job requires you to constantly hit the ground running; your ability to learn quickly and work on disparate and overlapping tasks will define your success. High-impact production issues often require coordination between multiple Development, Operations, and IT Support groups, providing a breadth of impact with various groups.

Primary Responsibilities:

1. Troubleshooting, diagnosing, and fixing static route issues.
2. Developing monitoring solutions.
3. Performing software maintenance and configuration.
4. Implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA).
5. Performing minor SQL queries.
6. Updating, tracking, and resolving technical challenges.
7. Working alongside development on Amazon Corporate and Divisional Software projects.
8. Updating/enhancing current tools and automating support processes.
9. Documenting systems.

Qualifications:

1. 2+ years of software development or technical support experience.
2. Bachelor's degree in engineering or equivalent.
3. Experience troubleshooting and debugging technical systems.
4. Experience in Unix.
5. Experience with AWS, networks, and operating systems.

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