Support Engineer II, Selling Partner Experience, Selling Partner Experience

Amazon; London; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Support Engineer II to enhance the Selling Partner Experience. This role involves troubleshooting, diagnosing, and fixing technical issues while developing monitoring solutions for software systems. You will engage with a dynamic team focused on delivering high-quality support and improving customer experiences. If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you. Join a company that values inclusivity and empowers its employees to achieve excellence in their roles.

Qualifications

• 2+ years of software development or technical support experience required.
• Experience with AWS, Unix, and troubleshooting technical systems needed.

Responsibilities

• Troubleshoot and fix static route issues and develop monitoring solutions.
• Automate support processes and document systems for efficiency.

Skills

Troubleshooting

Diagnosing technical issues

Software maintenance

Communication skills

Problem-solving

Organizational skills

Education

Bachelor's degree in engineering

Tools

AWS

Perl

Ruby

C/C++

Java

Unix

SQL

Job description

Support Engineer II, Selling Partner Experience

Org Details:
The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust Seller qualification mechanisms, (d) lowering contacts at SPS and improving Selling Partner experience, (e) launching new product categories in different stores across the world for both 1P and 3P businesses. Our team in Hyderabad consists of program managers leading each of our strategic initiatives and a tech team that (a) supports org-wide automation requirements, and (b) works on tech projects that drive business critical projects related to Listing Quality.

Team Details:
The SPEx Tech team consists of engineers, analysts, and quality ninjas, aiming to develop scalable solutions to marquee listing projects like improving the efficiency of category launches, driving the launch of 3P on UMP, and supporting the wider SPEx team with the automation of manual processes. We are looking to grow our team to include additional support engineers, quality assurance engineers, and developers who will roll up their sleeves and drive our projects. If you’re looking to work on ambiguous and large scale problem statements and have a passion for learning about new and/or interrelated Amazon tools and their impact on our Customers and Selling Partners, this is the right team for you.

You will be part of a team responsible for all aspects of the Selling Partner experience - from the visual interface to the back end services. Our systems need to meet remarkably high standards of quality, performance, and reliability, operating around the clock on a massive scale. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running, and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations, and IT Support groups, so you get to experience a breadth of impact with various groups.

Primary responsibilities include:
- Troubleshooting, diagnosing, and fixing static route issues
- Developing monitoring solutions
- Performing software maintenance and configuration
- Implementing fixes for internally developed code (Perl, Ruby, C/C++, JAVA)
- Performing minor SQL queries
- Updating, tracking, and resolving technical challenges
- Working alongside development on Amazon Corporate and Divisional Software projects
- Updating/enhancing our current tools
- Automation of support processes
- Documentation of our systems.

The ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Minimum Requirements:
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience with AWS, networks, and operating systems.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.