Support Engineer - FreeWheel

Comcast Corp.; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Comcast's FreeWheel Global Support team seeks a Support Engineer to deliver white-glove service across premium video advertising platforms. You will solve complex problems, educate customers, and drive continuous service improvements in a dynamic, global support model.

The role emphasizes collaboration with stakeholders, proactive problem solving, and the growth into expert-level knowledge of market-leading technologies. Some travel may be needed.

Qualifications

• Bachelor's Degree or equivalent expertise.
• 1-2 years of experience in a client-facing environment is preferred.
• Ability to prioritize work and manage deadlines effectively.
• Proactive and self-driven, taking initiative to solve problems.
• Demonstrable experience learning technical tools (such as SQL and Excel).

Responsibilities

• Provide enterprise-level support to clients of FreeWheel Global Support.
• Develop use cases for engineering improvements and contribute to product documentation.
• Advocate for customer success and enable customers to succeed on the FreeWheel platform.

Skills

Customer orientation

Interpersonal skills

Proactive problem solving

Prioritization skills

Adaptable communication

Education

Bachelor's Degree or equivalent

Tools

SQL

Excel

Job description

Job Summary

Job Description Summary FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem. The team's contribution is white glove service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.

Job Description

Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time-sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a 'follow-the-sun' global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels. Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best-in-class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level customer value to industry leaders in the TV ecosystem. Some travel may be needed. Grow into a Subject Matter Expert in market-leading technologies Advocate for customer success throughout the organization Enable customers to succeed on the FreeWheel platform

About You

You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and therefore will have an adaptive communication style in order to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology.

Requirements

• A Bachelor's Degree or equivalent expertise
• 1-2 years of experience in a client-facing environment is preferred
• Ability to prioritize work and manage deadlines effectively
• Proactive and self-driven, taking initiative to solve problems

The following are not requirements but would be advantageous

• Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems
• Knowledge of the premium video or video advertising industry

Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work and impressive challenge.

About FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality— to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable) Relevant Work Experience 2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.