Support Engineer - FreeWheel

Comcast; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus eligibility

Comcast Benefits

Total Rewards

Job summary

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Global Support seeks a Support Engineer to drive enterprise-level customer value across the TV ecosystem and beyond.

You will work in a diverse, collaborative team to solve complex problems, grow into a Subject Matter Expert, and engage with clients in time zones around the world. Some travel may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years in a client-facing environment is preferred.
• Ability to prioritize work and meet deadlines.
• Proactive and self-driven, taking initiative to solve problems.
• Desirable: knowledge of SQL/Excel and familiarity with the video advertising industry.

Responsibilities

• Provide excellent customer experience through problem solving and education.
• Communicate with clients across varying skill levels and time zones.
• Deconstruct complex problems and build comprehensive solutions.
• Develop use cases for engineering improvements and contribute to product documentation.
• Support a follow-the-sun global model; some travel may be needed.

Skills

Customer focus

Communication

Team collaboration

Adaptability

SQL

Excel

Education

Bachelor’s degree

Tools

SQL

Excel

Job description

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Job Description Summary FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem. The team's contribution is white glove service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.

Job Description

Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time-sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a 'follow-the-sun' global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels.

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions.

Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best-in-class service.

For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level customer value to industry leaders in the TV ecosystem. Some travel may be needed.

About You

You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and therefore will have an adaptive communication style in order to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology.

• Grow into a Subject Matter Expert in market-leading technologies
• Advocate for customer success throughout the organization
• Enable customers to succeed on the FreeWheel platform

Requirements

• A Bachelor’s Degree or equivalent expertise
• 1-2 years of experience in a client-facing environment is preferred
• Ability to prioritize work and manage deadlines effectively
• Proactive and self-driven, taking initiative to solve problems

The following are not requirements but would be advantageous:

• Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems
• Knowledge of the premium video or video advertising industry

Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work and impressive challenge.

About FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years